Games Master

THIS JOB IS IN PERSON AND NOT REMOTE WORKING THE LOCATION IS BISHOPS STORTFORD CM23 3DH

We are rapidly growing an are looking for tallented Games Masters to join our team. No previous experience nesssasry, we will give you all the training you need to be awesome at your job

**Job Purpose**

The main purpose of the job is to run escape games and ensure the best possible customer experience from the moment the customer arrives. This includes ensuring that games are properly prepared and that a safe and appropriate environment is always maintained.

**Main Duties (listed in order of importance)**
1. Greet customers in a friendly and upbeat manner, confirm or complete their booking using Resova and ensure they are ready for their game.

2. Carry out the pre-game briefing, following the game-specific script and ensuring that all key points are covered from the game-specific checklist.

3. Fully supervise the game from beginning to end, either remotely using CCTV and a typed or spoken clueing system, or in person as an in-game character.

4. Complete the game experience in a friendly and upbeat manner with a personalised de-brief, taking a team photo, distributing cards, inviting return and escorting out.

5. Resetting the game room to the exact specification of the game-specific reset list, double checking that it is ready for the next game and completing Facebook posts.

6. Cover reception and deal with any face-to-face or telephone bookings or enquiries between games and assist in the daily opening-up and closing-down of the site.

**Additional Duties (as required from time to time)**
1. Cleaning game rooms as required, including vacuuming and dusting all in-reach surfaces and wiping down all props and locks.

2. Making emergency repairs and replacements to damaged or broken game items and reporting any potential wear and tear to the duty Manager.

3. Distributing leaflets to the public and attending the company stand at exhibitions.

4. Participate in the preparation, building and testing of new sites and games.

**Responsibilities and Delegated Authorities**
1. Taking payment for bookings in cash or by card using Resova or Square system and referring any requests for refunds to the Shift Manager.

2. Ensure a safe working environment for self, other staff and customers by dealing with immediate H&S issues and reporting any potential risks to the Shift Manager.

**Job Type**: Zero hours contract

**Salary**: Up to £11.00 per hour

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 13/08/2021