Technical Support Executive
3 weeks ago
_We are currently looking for a Technical Support Executive to join our busy team in Devon, Greater Exeter, EX16_
**Salary**: £22,000-£25,000 depending on experience
**Hours of Work**: Mon to Fri, 09:00-17:00 - Hybrid flexible working available
**Technical Support Duties**:
- Onboarding and training new and existing customers and internal staff
- QC and testing of software releases
- Documenting change requests
- Creating and maintaining training documentation and maintaining the customer facing knowledge base
- Maintain good relationships with existing customers
- Monitor customer usage to assess where improvements can be made
- Analysing usage data using excel for senior management
- Occasionally provide internal deskside support for colleagues
**Technical Support Requirements**:
- Proactive
- The ability to work unsupervised
- A good knowledge of Windows operating systems
- A good understanding of Android and iOS operating systems
- Familiar with Office 365
- Excellent communication skills, both written and verbal
- Previous experience working in a SaaS company
- Previous experience with Zen Desk, Fresh Desk or equivalent
- Previous experience supporting bespoke software
**About the Company**:
MobiCode is an established player and software solutions provider to the mobile recycling and refurbishment industry. We understand that the success of our business relies upon the satisfaction of our clients and as a result, we strive to provide them withthe highest service levels at all times. We are uniquely positioned within our sector and can offer our clients best-in-industry world class solutions to meet their ever-changing needs.
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