Ward Clerk

Two 15 hour posts have arisen for a Ward Clerk working in the Patient Services team at Diana Princess of Wales Hospital, Grimsby, working on the Same Day Emergency Care Unit on a weekend. These posts could also involve working Bank Holidays.The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward areas across the Trust.Post holders will be required to assist patients and visitors using a variety of communication methods.To be able to provide a robust service; the post holder may be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven-day week and be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s).It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.