Contract Manager Cleaning

2 months ago


Sheffield, United Kingdom The Recruitment Web Full time

Contract Manager required by award-wining commercial cleaning solutions company covering the Sheffield area.Salary from £25,000 depending on skills and experience plus health membership / company vehicle. Ability to speak Polish would be an advantagealthough not essential. Full driving licence is essential. The role offers a degree of autonomy allowing you to manage your own diary around contracts. Weekly visits to the Head Office in Doncaster will be required.
We have been exceeding customer expectations throughout Yorkshire and the Midlands since 2000 and are the proud recipients of the National Excellence in Customer Service award for unparalleled customer care. Operating from our Head office in Doncaster, we offera range of solutions based around client requirements; whether that be a daily commercial office clean, a one-off builders’ clean, or a regular order of janitorial supplies.

**Responsibilities**:

- Reporting to operations manager you will undertake all day-to-day operational service provisions and oversee a portfolio of clients and their cleaning and janitorial material needs.
- Supply sites with effective cleaning operatives and ample stock for completing the tasks required.
- Ensure every effort is taken to retain contracts and minimise the event of termination through poor service.
- Manage the adequate cover and staffing of services, ensuring that the correct absence management procedures are followed. Continuity of services during holiday cover and sickness is key to this role.
- Undertake the management of one off cleans such as post construction cleans, end of tenancy cleans, sparkle cleans etc.
- Ensure the quality assurance paperwork (including customer satisfaction and timesheets) are returned to head office within the agreed timeframes.
- The planning and assisting of special projects like horse racing meetings, football events, outdoor events etc.
- Recruiting and training of new cleaning operatives and supervisors.
- Research and resolve client issues and implement solutions
You:

- Some experience of contract management / cleaning contract management (1 year preferred)
- Experience of maintaining client relations and staff relations
- Polish speaking would be an advantage although not essential
- CSCS card desirable
- Ability to use own initiative, working accurately with policies and procedures


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