Client Solutions Specialist

7 months ago

London, United Kingdom eQuality Solutions Full time

With over 35 years of expertise, EW Group is a leading full-service diversity and inclusion consultancy. Supported by a team of more than 100 diversity specialists, our training, analysis, and consultancy programs have been delivered to over 3,000 organizations across 80 countries, including renowned clients like Mercedes Formula 1, The Economist Group, the BBC, Dyson, adidas, and Arsenal Football Club.

The Role:
We are seeking a passionate and experienced individual in Diversity, Equity, and Inclusion to join our Client Solutions team. Your main responsibility will be to lead and develop winning proposals, respond to enquiries about our DEI products and services, and engage with potential new clients. You will craft strategic messaging, ensuring we communicate the best story and value to our clients.

Key Responsibilities:

- Lead and manage inbound sales enquiries and your own pipeline.
- Attend client calls to inform the creation of proposals and tender documents.
- Translate technical information into clear, solutions-based DEI content.
- Prepare PowerPoint presentations and handouts for client meetings.
- Support bid opportunities for new business pursuits.
- Conduct meetings with clients to identify sales opportunities.
- Draft compelling proposal texts, including executive summaries and technical approaches.
- Collaborate with various teams to improve and streamline the proposal development process.
- Maintain the proposal content library and attend pre-proposal meetings as needed.
- Use the CRM database to track proposal information and develop reports.

Person Specification:

- Demonstrable work and/or lived experience in DEI.
- Genuine interest and passion for DEI with up-to-date industry knowledge.
- Ability to prioritize and multitask in a fast-paced, deadline-driven environment.
- High-quality customer service skills and the ability to work collaboratively.
- Ability to work autonomously and be creative and innovative.
- Team player with cultural awareness for international settings.
- Essential Skills and Experience:

- Prior experience (including lived) in the DEI landscape.
- Proven experience in conducting in-depth interviews and presentations.
- Creative and innovative thinking with strong problem-solving skills.
- Relationship-building and influencing skills.
- Proficient in Microsoft Word, Google Docs, and other word processing software.
- Strong administrative and organizational skills.
- Clear oral and written communication skills.
- Experience with CRM/data management.

**Terms**:
Full-time, 37.5 hours per week, with flexible working arrangements considered.

Hybrid working model with a minimum of two days in the Central London office.

**Benefits**:
30 days’ holiday plus bank holidays

Employer’s pension contribution up to 6%

Generous well-being and benefits package upon successful completion of probation, including life assurance, enhanced pension scheme, healthcare and wellbeing, retail discounts, and cycle to work scheme.

Inclusion:
We are committed to being an inclusive organization and will adapt to individual requirements where possible. Black, Asian, minority ethnic, and disabled individuals are particularly encouraged to apply.

To Apply:
Pay: £34,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- HR: 1 year (preferred)

Work Location: Hybrid remote in London

Reference ID: DEI Associate

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