Team Leader

6 months ago

Manchester, United Kingdom Allica Bank Full time

**About Allica Bank**

Allica is on a mission to become Britain’s most recommended business bank, by providing established SMEs - who represent more than a third of UK GDP - with lending, savings and current accounts, delivered through the latest proprietary technology alongside expert human relationships.

In Deloitte’s annual Technology Fast 50 rankings, Allica Bank is the UK’s fastest growing technology firm - and the fastest-growing financial technology firm ever.

**Role Description**

Reporting to the Operations Manager, the Team Leader will work closely with them to create an inspiring team environment, with an open culture aligned to Allica’s values. You will ensure Allica’s customers (Brokers, direct customers and internal customers) receive the standard of service promised, with a clear eye on continuous improvements as well as delivering SLAs and goals.

**Principal Accountabilities**
- Provide day to day supervision of the team and support personal development of staff.
- Overall to act proactively to ensure the smooth running of team.
- Monitor team performance, ensure adherence to SLAs and quality expectations and report on metrics.
- Personal development plans for team members and managing performance against these.
- Work closing with Operations Manager and QA/QC to review all team processes and procedures to assure that key failure points are identified and appropriately flagged.
- Support the operational forecasting and demand management processes to ensure delivery of operational capacity and capability to meet operational and customer objectives.
- Ensure controls and checks are being followed to ensure all activities managed are effectively and in a timely manner, escalating issues and problems to the Operations Manager.
- Support the training of staff on operational tasks to ensure adoption and cascade of appropriate policies, reporting and escalation within the Operations team and to Risk & Compliance or the MLRO as required.

**Personal Attributes & Experience**
- A strong customer service ethic.
- Proven experience as a Team Leader or Supervisor, preferably in Financial Services / regulated environment.
- A good level of financial and commercial awareness.
- Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
- Change management experience.
- Relationship management skills and the ability to engage across a wide range of differing stakeholders.
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.

**Working at Allica Bank**

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- 25 days holiday - with the option to Buy/Sell
- Pension contributions
- Discretionary bonus scheme
- Private health cover (with the option to add family members)
- Life assurance
- Income Protection
- Family friendly policies including enhanced Maternity & Paternity leave
- Season ticket loans

**Don’t tick every box?**

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you

**Diversity**

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

**Salary**: Up to £45,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Financial planning services
- Free flu jabs
- Life insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- Please state numerically your base salary expectations?

**Experience**:

- Banking: 3 years (preferred)
- Team management: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Manchester (preferred)

Work Location: Hybrid remote in Manchester

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