Student Adviser

6 months ago


Edinburgh, United Kingdom University of Edinburgh Full time

**Grade UE06: £31,396 - £36,024 per annum**

**College of Arts, Humanities and Social Sciences / Edinburgh College of Art / Student and Academic Support Service (SASS)**

**Full-time: 35 hours per week**

**Open-ended: permanent**

Edinburgh College of Art is seeking to recruit a Student Adviser to join the Student and Academic Support Service.

**The Opportunity**

Student Advisers provide a first contact point for students within their School, providing guidance and support, including additional assistance where needed, to those navigating the University support systems. Working closely with academic and professional services teams, the role is an advocate for students, their School, and programme, ensuring parity of experience for all students.

**Your Skills and Attributes for Success**:

- HNC/HND or equivalent level qualifications plus relevant work experience, acquired through a combination of job related training and considerable on-the-job experience, demonstrating development through involvement in progressively more demanding relevant work/roles.
- Knowledge of and sensitivity to the complex areas of student wellbeing and support.
- Experience of working independently and ability to prioritise workloads in the face of conflicting demands.
- Excellent written communication skills.
- Competent IT skills (e.g. Outlook, Word).
- Excellent interpersonal skills - remaining calm under pressure, being able to provide a safe and welcoming space for students in distress.
- Excellent active listening skills.
- Excellent communication skills.
- Sound analytical and pragmatic problem-solving skills.
- Constructive team player, demonstrating ability to work collaboratively.
- Strong commitment to equality and inclusion.
- Ability to understand the need for boundary setting when working with students.

Click here to access the full job description.

**About the team**

The ECA **Student And Academic Support Service (SASS) **is a large team working with focus on two main aspects: supporting students on their academic journey and supporting academic staff in teaching, learning and assessment activities. We support 3,000 - 3,500 undergraduate, postgraduate taught and postgraduate research students. We provide administrative services as well as advice and in some areas make key decisions about the student’s academic journey e.g., academic concession, approving programme changes and course enrolments etc.

We are a team of around 50 staff with a variety of roles from very operational roles to more strategic ones with responsibility for the Schools education planning and delivery. We have three core teams:

- Academic Support team (UG & PGT) who support teaching and assessment administration and advice including exam boards, virtual learning environments / course handbooks, professional accreditation administration, timetabling etc. Working with over c550 courses and over 15,000 student enrolled on our courses and around 3,000 students.
- Student Support team (UG & PGT) who support student journey from pre-arrival through to graduation. Every student has a named student adviser who works in the SASS team. The team provide support and administration for a range of key points including: arrival/induction; programme handbooks, interruptions and changes to programme, academic progression etc. The team also support student development and peer support schemes.
- Postgraduate Research Support (PGR) who provide support for all aspects of PGR student admissions through to graduation. This is our smallest team supporting 250-300 PGR students at any one time, their work includes scholarships, admissions support, academic concessions, assessment points and also work closely with other teams around community building and support.

**As a valued member of our team you can expect**:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits **pension scheme **, **staff discounts, **family friendly initiatives **, flexible working and much more. Access our **staff benefits page **for further information and use our **reward calculator **to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our **right to work **webpages.


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