In Room Dining Waiter/waitress

3 weeks ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 23076568

**Job Category** Food and Beverage & Culinary

**Location** W London, 10 Wardour Street, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
***

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.

This is a place to experience life. We’re here to open doors and open minds. With us, there’s always more.

**Rewards for work, benefits for your lifestyle**

You’ll be supported in and out of the workplace through:

- Discounts on hotel rooms and food and beverage across the company
- Learning and development opportunities
- Recognition programs
- Wellbeing programs

**WHAT YOU'LL DO?**

As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch.

You work closely with Whatever Whenever, Events, Munchie Box and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards.
- This role requires the following responsibilities, which include but are not limited to;_
- Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies
- Provides guests with exceptional service in order to achieve customer satisfaction
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
- Set up and deliver all VIP amenities
- Service all meetings rooms in accordance with Event orders and established policies and procedure
- Complete all shift side work as outlined in the hotel’s operating policies and procedures
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors
- Perform all cash handling responsibilities in accordance with company policies and procedures
- Perform any other job
- related as assigned, including assisting with munchie box/minibar stock counts, their emptying and re-filling and any other B&F related tasks as required
- As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above._

**What we’re looking for**

KEY ATTRIBUTES
- Possess a good command of English
- An excellent verbal manner and customer service skills, including problem resolution and complaint handling
- Experience in an equivalent or food and beverage related position
- Good organisation skills with an attention to detail
- A team Player with flexible & positive attitude
- Hardworking and consistent

DESIRABLE ATTRIBUTES
- Previous experience of a luxury 5* hotel
- Previous brand experience or lifestyle hotel knowledge
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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