Ed/sdec Patient Navigator

**Band 4**:
**Main area**
- Emergency Department
- **Grade**
- Band 4
- **Contract**
- Permanent: full time and part time will be considered
- **Hours**
- Full time - 37.5 hours per week (Shift patterns cover 7 days a week, either 8am - 4.30pm or 4.30pm - midnight. or long days)
- **Job ref**
- 343-NN-6059667-A&C-Z**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £29,460 - £31,909 per annum including HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 04/03/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
The post holder will provide high quality patient care through dedicated administrative support as part of the multi-disciplinary team, being the point of contact for all administration and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to discharge ensuring the best use of resources.

The post holder will be accessible, customer focused, visible and knowledgeable, displaying sensitivity and tact and have the skill to prioritise tasks with discretion to organise a varied and changing daily workload. The post holder will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

**Main duties of the job**:
**Main Duties and responsibilities**:

- ** **To be responsible for the oversight of patient flow through the department, liaising with clinicians and nursing staff to ensure that the patient journey throughout the department is completed in a timely way
- To liaise with Clinical Site Management Team and ED and SDEC staff to enable efficient bed management for those patients who need onward admission to a ward in the main hospital ensuring the patient flow is as seamless as it can be
- To monitor patients journey time within the ED Department and highlight to the NIC if patients are nearing their 4 hour journey time
- To ensure coding on patient management systems is completed before patient transfer or discharge
- Prompt and facilitate the 2 hour huddles with NIC & CIC
- To chase clinicians for patient plans and assist with bleeping speciality teams
- To ensure that patients are going for their scans promptly (liaising with the ED team and radiology)
- To book / chase inpatient beds when required (including liaising with the site team)
- To book in ambulances and patient transport

**Working for our organisation**:

- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Detailed job description and main responsibilities**:

- Provide general reception duties for patients. Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Inform teams of patients’ arrival and deal with telephone queries and internal security access. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
- To work as part of a multi-disciplinary team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the Trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admission. This may include registering new patients within a clinic setting and checking demographic information during patient encounters.
- To accurately record patient activity on the Trust Patient Management systems, including day case and outpatient clinics and keep all relevant clinical systems and diaries up to date, as a permanent record of attendances.
- To ensure all patient records are available to clinical staff. This may include receiving discharge summaries, histology reports etc and preparing them and patients’ records for review by clinicians.
- Access X-rays through the clinical manager system