Head of Event Operations and Delivery

5 months ago

London, United Kingdom Compass Group Full time

Head of Event Operations and Delivery
- Up to £50,000 per annum
- 5 out of 7 days per week
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and an additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during the first year back
- Competitive and supportive family benefits
- Day off for baby's 1st birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products

Overview:
The National Theatre, one of the UK's leading arts venues, reaches millions of people each year through live and digital programming, creating and sharing performances in London, across the UK and internationally. The organisation strives to be accessible, inclusive and sustainable. It empowers artists and craftspeople to make world-leading work, inspires young people, and works with communities. Based in the heart of London’s South Bank, the venue is home to multiple performance spaces and is attended by over a million people annually, operating year-round to provide a welcoming space for audiences and visitors alike. NT Food and Drink, a partnership formed between Levy UK & I (part of Compass Group), KERB Events and the National Theatre, enhances the experience of visitors to the NT. Through delivery of great hospitality across the building and with a wide range of venues from event spaces, cafes, bars and restaurants whether theatre-going or not, we’re able to meet the needs of our guest and add to their experience of visiting this iconic venue.

**Job Description**:
Reporting to the Director of Food & Drink, you will be responsible for the delivery of internal and commercial events across multiple spaces within the theatre.The role will have full ownership of the delivery of our day-to-day event catering operation. Responsible for the delivery of consistent product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated dining experiences.Working with your department head as well as the senior management team, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about detailed planning and hands-on exceptional execution to create something special to every visitor to this truly unique and diverse venue.This is a role for someone who is passionate about food, delivers on the floor with seamless finesse, and remains committed to guest experience tailored exclusively for our varied and diverse clients. Attention to detail is a given, as is your desire to motivate and guide your team in their development.

Key responsibilities:
Operational Standards & Efficiency
- Oversee F&B service delivery for all events, leading by example and establishing a visible presence. Use experience and personality to inspire and build and maintain positive momentum.
- Make outstanding guest experience the drive behind everything we do.
- Identify areas for process or product improvement and implement strategies to enhance operational efficiency aligning with the Business Transformation Plan.
- Oversee staffing levels and payroll cost analysis
- Collaborate with department heads to streamline workflows and implement best practices.
- Conduct thorough assessments of current processes and systems to identify areas for improvements.

**Who we are**:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity

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