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Hotel Receptionist

4 months ago

Exmouth, United Kingdom The Royal Beacon Hotel Full time

The Royal Beacon Hotel is based in Exmouth with a spectacular views over the Jurassic Coast The hotel consists of over 52 bedrooms forming different individual styles and views, along with our Restaurant, The Lounge Bar, along with perfect events spaces which accommodates meetings, weddings and events. The hotel is part of The Richardson Hotel Group which is a established hotel group operating additional hotels in Torquay, Falmouth & Exmouth.

Following business expansion, we are now looking to recruit hospitality individuals to be part of our ongoing journey in continuing the development of our hotel business. If you are a hospitality individually and are looking for a new challenge and would like to be part of an exciting journey within the business and for yourself then we would like to hear from you.

As part of our exciting recruitment program we are looking to recruit a receptionist, reporting to the reception manager/supervisor on a full time basis working to the needs of the business.

The position involves early, late nights and weekends and also due to the nature of the business will be required to work during peak seasonal holidays.

This a fantastic opportunity for a talented individual to join our hotel in assisting us to achieve our financial and customer satisfaction goals. You will be part of a challenging department in achieving high standard of customer care, creating the ultimate customer experience within our busy hotel.

**Reporting to the Reception Manager/supervisor, your main duties & responsibilities will be**:

- To assist in the smooth operation of all areas of the Reception department.
- To check guests in and out and process payments accurately.
- To verify reservations through the reservation system.
- To deliver excellent customer service, responding to any guest requests efficiently and effectively and ensuring a warm welcome
- To be responsible for switchboard operation, transferring phone calls to correct extension and taking accurate messages.
- To collect, post, and balance payments to the Rezlynx system, and cash up at the end of the shift.
- To inform guests of amenities available as well as pertinent hotel information at all times.
- To maintain the front desk area in a neat, organized, and stocked manner at all times.
- To follow all hotel policy and procedures, including SOP’s, HR and H&S.
- Commitment to delivering excellent customer care
- Good communication and organisational skills
- A get up and go attitude
- Previous reception experience would be desirable

Pay is in accordance with Living Wage,

**Job Types**: Full-time, Permanent

**Salary**: £11.44 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Hotel Reception: 3 years (preferred)
- Customer Service: 2 years (preferred)

Work Location: In person