Service Administrator

5 months ago

Taunton, United Kingdom Rethink Mental Illness Full time

**We are looking for an experienced Service Administrator to work as part of Community South - Peer Support Service.**

Part-time role - 15 hours per week - Homebased

**Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity - and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people - regardless of who they are or their background - to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.**

The Community & Outreach SMI Physical Health Support Service will expand on the existing work begun by the Peer Connections service, in regards to support and outreach to communities to; promote and improve understanding of SMI Physical Health Checks, Monitor and improve patient experiences and increase direct support to people with SMI to access Physical Health Checks and take actions once their check has taken place.

The shared ambition for the Somerset Mental Health Alliance, Open Mental Health, is to ensure that people living with mental illness get the right support at the right time. As well as reducing waiting times for clinical services, it aims to ensure that people can live a full life in their community, accessing housing, jobs or volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

**Essential experience required for this role**:

- Experience managing data sets and relational databases
- Experience of handling calls which need to be dealt with empathetically and sensitively
- Experience of working collaboratively with external stakeholders to improve collaborative working efforts
- Knowledge and understanding of the principles of confidentiality and duty of candour
- Excellent organisational and time management skills
- A good working knowledge of Microsoft packages including Word, Excel and Outlook
- IT/computer qualification is desirable e.g ECDL, RSA 111, CLAIT or equivalent experimental learning
- Excellent interpersonal skills, confident communicator, both verbally and in writing

Please see further details on our website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do

**Don’t meet all requirements?**

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position

**Caring for our people.**

**We offer a wide range of support. Some of our benefits include**:

- PULSE - our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards.
- Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
- Taking time for you: we work flexibly -you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave.
- Planning for the future: We have a contributory pension scheme.
- Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
- £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member.

**Who are we?**

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy - delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

**Diversity, Equity, Inclusion**

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a c

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