Dental Receptionist

The Cwm Taf Morgannwg UHB Community Dental Service (CDS) is currently looking to appoint a Dental Reception/Administrators on a permanent contract. The role will be based in an office environment. This is a part time post of 22.50 hours per week over 3 days, Monday, Tuesday and Friday (Tuesday can be flexible) 8.30am to 4.30pm.

The post holder will be expected to provide comprehensive administrative and secretarial support to the CDS management team. To facilitate the delivery of the CDS services and to enable it to function effectively and to support the expansion of this service. This will involve taking telephone calls from patients, undertaking administrative and clerical duties to assist with the co-ordination and day to day organisational processes to ensure effective teams and safe delivery of services. The collection of data to present comprehensive reports is essential for the role.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:

- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
- To provide front line services to all patients, staff and visitors.
- Undertake general clerical/reception duties such as answering the telephone, either dealing with the query or referring to an appropriate member of staff.
- Deal with general queries and recognise when issues are more complex and require referral to other members of the Healthcare Team.
- Add patient details to the appropriate booking system or waiting list.
- Ensure dental records/notes are available for the appropriate Dental Officer.
- Liaise with all members of the Healthcare Team to communicate any necessary patient information.
- To receive and record transactions involving patient’s fees and take responsibility for the accuracy and security of all receipts at the start and end of each day.
- To manage all patient referrals and guarantee all appointments are booked on to the electronic system promptly and efficiently.
- To collect, input and provide data required for CDS reports.
- Ensure safe keeping of patient information during the course of the day and ensure any patient records are stored confidentially.
- To provide clerical support to the dental team including the use of Microsoft packages and computer software system.
- To complete all administration documentation to assist and support the clinical staff.
- To co-ordinate and record all laboratory work as appropriate.
- To undertake delegated duties in relation to the ordering, processing and maintenance of stationery stock.
- Maintain stocks of information leaflets and forms, contacting the appropriate source for additional copies.
- Photocopy dental records and results as required.
- Maintain patient records to ensure information is accurate and up to date for future reference and complies with GDPR.
- Organise own tasks/plans and prioritise workload.
- Dispose of confidential information in line with UHB protocol.
- Adhere to UHB policies and procedures.
- Comment on policies and procedures which effect own area of work.
- Have a duty of care in relation to all equipment.
- Participate in own performance appraisal, ensuring a personal portfolio is kept up to date.
- Demonstrate own duties and tasks to new starters.