Credit Controller
6 months ago
A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitisation, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
- **How will you CONTRIBUTE and GROW?**_
We are looking for an experienced credit controller to join us on a **temporary contract covering maternity leave. **This role is based in Coleshill, Birmingham.
You will maintain ALUK’s cash flow, by ensuring that the ledgers are kept in an up to date position by the collection of due debt, by the Credit Controllers reporting to this position. You will provide support to the Credit Manager and ensure that issues preventing the achievement of successful collection are identified in a timely manner. You will also undertake Credit Control duties on a proportion of accounts.
- Protect AL's interests by ensuring that policies, standards and established procedures are respected
- Ensure that debt recovery legislation is respected
- Make arrangements in accordance with AL procedure to settle customer accounts and collect the amounts due
- Keep track and progresses queries (Customer Services), claims & Litigation & follows up the booking adjustment (Credit Notes)
- Liaise with the Sales Force on payment disputes and visits customers when required
- Maintain control over the level of referred Direct Debits (if applicable segmentation)
- Deal with complex account & ERP issues in conjunction with CM and ACM
- Answer calls to ensure communication with customers on invoice payments
- Provide copy documentation to customers
- Answer customer questions if the information is available or transfers claims to the AL relevant departments
- Communicate necessary information
- Liaise with third Party Debt Collection Agents, solicitors and Insolvency Practitioners
- Encourage customers to convert to Direct Debt as a method of payment.
- Use credit information agency and other sources to identify potential bad debt
- Undertake other ad hoc duties as required
- Deal with complex account & ERP issues in conjunction with CM and ACM
- Respond to inquiries and assists in solving questions related to the status of customer accounts and position of collection efforts
- **Are you a MATCH?**_
- In depth knowledge of office tools and ERP: Excel, word, Lotus Notes & SAP
- Ability to understand the links between business decisions and financial results
- Knowledge of commercial law applicable to collection
- Work Experience In Credit Environment
- **Our Differences Make our Performance**_
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
**Job Types**: Full-time, Temporary contract
Contract length: 12 months
Schedule:
- Monday to Friday
Work Location: In person
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