Retail Assistant

4 weeks ago


Shifnal, United Kingdom Royal Air Force Museum London Full time

We are looking to recruit a **Retail Assistant** to join our team based at our **Midlands site**. You will join us on a permanent annualised contract, working 1050 hours per annum, including regular weekend working, evenings and bank holidays** **and in return, you will receive a** **competitive salary of **£11,807.78 per annum**.

**The Royal Air Force Museum** is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.

**Purpose of the Retail Assistant role is to**:
Delivery of an exceptional visitor experience, providing consistently high standards of customer care whilst actively supporting the strategic priorities of the Museum, especially in relation to the delivery of our retail and other commercial activities.

**Key responsibilities of our Retail Assistant include**:

- Providing high standards of customer care through pro-active and re-active engagement with visitors
- Operating commercial experiences, and associated tills
- Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
- Quickly report any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
- Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
- Operating flexibly across a range of customer care roles

**What we are looking for in our Retail Assistant**:

- Willingness and ability to hold a First Aid qualification
- Demonstrable experience in customer-focused environment
- A good level of general education
- Commercial acumen
- Good level of computer literacy and IT skills including Microsoft Office software
- Up to date First Aid qualification

**Closing Date: 18th June 2023**
**Interviews will take place on 28th and 29th June 2023


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