Visitor Experience Supervisor

7 days ago


Paignton, United Kingdom Paignton Zoo Full time

**About us**:
Wild Planet Trust is a registered education, scientific and conservation charity established in 1957 and based in Devon, UK. We own two zoos in south west England, plus two local nature reserves and a National Nature Reserve. We support conservation in theUnited Kingdom and overseas using funds generated by the people who visit the zoos and the expertise and dedication of our staff.

Paignton Zoo first opened its doors as the Torbay Zoological Gardens in 1923. Almost 100 years later, our site, and work, has grown considerably and we are now one of the South West’s largest conservation organisations and top visitor attractions. Thereare over 230 species of animal that call Paignton Zoo home. As well as being a zoo, we’re also a botanical garden with over 4,000 species on record.

We have an exciting opportunity for a Visitor Experience Supervisor to join our Visitor Experience team on a Permanent contract. This is a full time role working 37.5 hours over 5 days, working hours will vary over a 7 day rota, including weekends and bankholidays. The salary for this position is £22,054.50 per annum.

**What will this role involve?**

You will be the champion of the overall visitor experience at Paignton Zoo, ensuring the efficient and effective operation of front of house, reception, car parks and the indoor play area. You will also help to ensure exceptional standards are met and maintainedthroughout the site, helping to undertake monthly site audits and liaising with departments to resolve issues in a timely manner. The role will also involve upselling our Membership scheme, making sure all team members are also confident in doing this, andto accurately maintain Gift Aid records. You will also be responding to queries and complaints from visitors as well as ensuring all information relating to pricing and tickets is up to date on the till system.

**What skills and experience are required?**

You will need to have at least 2 years’ experience in a guest focused operation and will ideally have an NVQ 2 in customer care or equivalent. Experience of dealing with customer complaints is essential as is experience of supervising teams.

**Benefits of joining our team include**:

- 28 days paid holiday pro-rata (inclusive of Bank Holidays) rising to 33 days’ pro-rata after 5 years
- Company sick pay
- Branded uniform provided (as required)
- Relevant internal and external training provided
- Free entry to our zoos for staff and immediate family
- Complimentary tickets
- Discounts in our Catering and Retail outlets (as applicable)
- Free staff parking
- Employee Assistance Programme
- Access to Headspace Premium App



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