1st / 2nd Line IT Technician

**IT Technician**

**Full time Location: Sedgefield - other offices in Darlington, Newton Aycliffe, Redcar We are currently recruiting for an experienced IT Technician to join a growing team on a permanent basis.**

**The Person**

**You will have good practical knowledge of network topologies and networking equipment including Routers, Switches, Firewalls and Access Points. You should also be familiar with all recent Microsoft operating systems.**

**It is essential you are educated to at least GCSE (or Level 2 equivalent) in an IT discipline or have relevant industrial experience.**

**You should have good, professional customer service skills so you are able to provide an exceptional IT support service to all staff and customers at all sites.**

**T he company work with their partners to translate inventions into products and processes that enhance health and wellbeing, protect and improve our environment and increase productivity across industries. With a deepunderstanding of innovation processes and funding, outstanding technical expertise and industry relevant assets, we enable products and processes to be quickly and cost-effectively brought to market.**

**This supports the development of next-generation manufacturing, highly-skilled jobs and economic growth for the UK. Our partners operate across many diverse markets including pharmaceuticals, speciality chemicals, food and drink, electronics andtransportation.**

**They offer a wide range of benefits to our employees, including: family friendly policies, flexible holidays and holiday purchasing schemes, opportunities for learning and development, generous pension plan, life assurance and accident insuranceschemes.**

**Key Responsibilities**:

- To use and maintain the company IT Helpdesk logging system, ensuring all calls are up to date and prioritised accordingly so that SLAs are met and ITSD is consistently delivering an excellent service.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other team members or the ITSDM where necessary.
- To provide a professional first line IT support service to all staff and customers at all sites.
- To be a primary point of contact for all IT/Telecoms matters, ensuring correct procedure is followed and tickets logged on the IT Helpdesk.
- To build and deploy new hardware/software for users following documented procedures.
- To maintain and use the asset management database, ensuring accurate information is being recorded for all assets.
- To maintain the mobile/telephony estate, performing all relevant account management tasks and the logging of any support issues with the provider where necessary.
- To perform daily backup jobs, rotations and restores in line with the IT Backup Procedure documentation.
- To maintain confidentiality of company data and systems.
- To undertake any other duties deemed relevant to the role.

**Essential requirements**:

- Practical knowledge of network topologies and networking equipment including Routers, Switches, Firewalls and Access Points
- Familiar with all recent Microsoft operating systems (client/server)
- Proven experience of working within a similar IT environment with multiple users
- Experience with Active Directory, DNS, DHCP and other 'back office’ technologies to a competent level

This vacancy is being advertised on behalf of GEM Partnership Ltd, who are operating as an Employment Agency