Customer Service Advisor

2 weeks ago


Malvern, United Kingdom Lucart Hygiene Limited Full time

About Lucart Hygiene Ltd: Nestled near the picturesque Malvern Hills, Lucart Hygiene Ltd is a proud member of a thriving pan-European group. With production sites across the UK, Italy, France, Spain, and Hungary, we extend our reach to over 70 countries worldwide.

Why Join Us? We are seeking an enthusiastic individual to become a valuable member of our Customer Services Department. If you have a passion for customer care, embody patience and empathy, and possess a caring approach, you'll seamlessly integrate into the Lucart Hygiene Ltd family. The role involves supporting our external sales team and interacting with customers, where a good telephone manner is paramount. Join a supportive and friendly team that prioritises your development within the role.

**Responsibilities**:

- Manage incoming calls and customer service inquiries.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Handle customer complaints, providing appropriate solutions and alternatives.
- Offer pricing and delivery information.
- Maintain customer databases.
- Communicate and coordinate with internal departments.

Key Competencies:

- Previous experience in Customer Service preferred.
- Adept with a good telephone manner.
- Competent in Microsoft Office (Excel, Word, etc.).
- Familiarity with CRM systems and practices.
- Customer-oriented with an ability to adapt/respond to different characters.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Attention to detail and accuracy.
- Problem analysis and problem-solving skills.

**Requirements**:

- Must have access to own transport due to location.

Prior experience using JD Edwards or other ERP system is advantageous.

Join us in delivering exceptional customer experiences at Lucart Hygiene Ltd.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 02/02/2024
Reference ID: Customer Services



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