Sales Advisor

4 months ago

West London, United Kingdom Currency Exchange Corporation Ltd Full time

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our West London stores. This is a part-time role with hours available either 13.5 or 21 hours per week. The role will include weekend working and you will need a flexible approach to your working hours, and overtime to cover holidays will also be required from time to time.

The role covers our stores in: Watford, Harrow, Edgware, Swiss Cottage.

We offer a competitive salary, paying £11.95 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

**Main Responsibilities**
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order

**Qualifications and Experience required**:

- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred

**Competencies required**:

- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach

**Job Types**: Part-time, Permanent

**Salary**: £11.95 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Work Location: In person

Reference ID: West London

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