Welcome & Service Assistant / Cynorthwyydd Croeso a

2 weeks ago

Pwllheli, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. In this role you will be welcoming visitors to Plas yn Rhiw.

This is a fixed term role to work 28 hours per week until the 1st of October 2023. We’re ideally looking for someone to work during our core hours of 10am-5pm on Wednesday, Thursday, Saturday and Sunday with additional days to cover training and bank holidays.

Gan weithio mewn awyrgylch prysur fel rhan o dîm angerddol, mae'r rôl hon fel Cynorthwyydd Croeso a Gwasanaeth, yn chwarae rhan greiddiol wrth ddarparu gwasanaeth gwych i gwsmeriaid. Yn y rôl hon byddwch yn croesawu ymwelwyr i Blas yn Rhiw.

Mae hon yn rôl cyfnod penodol i weithio 28 awr yr wythnos tan y 1af o Hydref 2023. Rydym yn ddelfrydol yn chwilio am rywun i weithio yn ystod ein horiau craidd o 10am-5pm ar ddydd Mercher, dydd Iau, dydd Sadwrn a dydd Sul gyda dyddiau ychwanegol ar gyfer hyfforddiant a gwyliau banc.

What it's like to work here:Plas yn Rhiw is a small manor house surrounded by ornamental gardens and broadleaf woodland with sweeping views of Cardigan Bay. You will work alongside the small team of staff and volunteers ensuring everyone who visits has an amazing time. This small, characterful property is loved by many and enjoyed by thousands of visitors each year; therefore we are looking for an engaging person with a can-do attitude who enjoys interacting with people.

For more information about Plas yn Rhiw - Plas yn Rhiw | National Trust

Plasty bychan wedi’i amgylchynu gan erddi addurnol a choetir llydanddail yw Plas yn Rhiw ac fe geir golygfeydd ysblennydd o Fae Ceredigion oddi yno. Byddwch yn gweithio ochr yn ochr â'r tîm bach o staff a gwirfoddolwyr gan sicrhau bod pawb sy'n ymweld yn cael amser anhygoel. Mae llu o bobl wrth eu bodd â’r plasty bychan, llawn cymeriad, a daw miloedd o ymwelwyr i fwynhau’r profiad yn flynyddol; felly, rydym yn chwilio am rywun cyfeillgar a brwd sy’n mwynhau siarad hefo pobl.

Am fwy o wybodaeth am Plas yn Rhiw - Plas yn Rhiw | National Trust

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do. As the Welcome and Service Assistant it’s your role to ensure that the welcome our visitors receive is warm and informative, setting them up for an amazing experience for the rest of their day.

You will staff the visitor reception at Plas yn Rhiw and be the first person visitors meet when they arrive. You’ll develop outstanding knowledge of Plas yn Rhiw and the local area as you’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. You will operate the till, scanning membership cards, processing admissions and selling a small range of souvenirs. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the rest of the team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, keeping the reception area and toilets clean and free of litter at all times as well as helping to ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Fel yr elusen gadwraeth fwyaf yn Ewrop rydym yn gweithio'n galed i godi arian, fel y gallwn barhau i ofalu am yr holl dreftadaeth yn ein hymddiriedolaeth. Mae ymwelwyr yn rhan hanfodol o'r hyn a wnawn. Fel y Cynorthwyydd Croeso a Gwasanaeth,, eich rôl chi yw sicrhau bod y croeso y mae ein hymwelwyr yn ei gael yn gynnes ac yn addysgiadol, gan eu sefydlu ar gyfer profiad anhygoel am weddill eu diwrnod.

Byddwch yn staffio'r dderbynfa ymwelwyr ym Mhlas yn Rhiw a chi fydd y person cyntaf y mae ymwelwyr yn cyfarfod pan fyddant yn cyrraedd. Byddwch yn datblygu gwybodaeth ragorol am Blas yn Rhiw a'r ardal leol gan mai chi fydd yn gyfrifol am ateb ymholiadau a sicrhau bod ymwelwyr yn gallu dod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Byddwch yn gweithredu'r til, yn sganio cardiau aelodaeth, yn prosesu derbyniadau ac yn gwerthu amrywiaeth fach o gofroddion. Mae deall sut a pham rydym yn ymgysylltu â'n cefnogwyr yn allweddol. Gan weithio gyda'n hysbryd o le byddwch yn gweithio gyda gweddill y tîm i gysylltu popeth a wnawn yn ôl â'n hachos a'r gwaith parhaus a wnawn.

Byddwch yn cyflwyno safonau uchel o gyflwyniad yn yr eiddo, gan gadw'r dderbynfa a'r toiledau'n lân ac yn rhydd o sbwriel bob amser yn ogystal â helpu i sicrhau bod ein holl gyfathrebu â'n hymwelwyr yn glir ac yn gyson, o'r clic cyntaf ar y wefan, i'r posteri a'r arwyddion o amgylch yr eiddo.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adapt

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