Branch Coordinator Uk

3 weeks ago

London, United Kingdom SmallWorld FS Full time

Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.

Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries.

SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.

Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?

Then join us Let's make this big world into SmallWorld.

**Job purpose summary**:
The Branch Coordinator is primarily responsible for providing daily management and operational oversight in accordance with the guidelines and objectives set forth by the Company in ensuring that all the branches run smoothly on a day-to-day basis. The branches that the Coordinator will manage on a day-to-day basis will be determined by the UK Country Manager and may change from time to time. The job holder will be required to cover the responsibilities of the other Coordinator(s) during periods of absence (holiday/sickness etc.) The Branch Coordinator will be able to undertake all the duties in the branch (including those of Branch Team Leaders) and have the knowledge and expertise of a senior cashier. They will be a leader and a team player who has an outgoing personality, is self-motivated and can use their own initiative. In addition, the Branch Coordinator will be computer
literate with a strong knowledge of Omnex. The Branch Coordinator will also be responsible for undertaking “Duty Manager” responsibilities on Sundays as per the business needs. The Duty Manager responsibility will be shared between the coordinators. Duty Managers will not be required to be in the office/branch however when designated as the Duty Manager they will be responsible for answering calls and providing support to the branches. Travel outside of London may be required as part of the role. A monthly travel allowance will also be provided towards the cost of travelling between branches.

**Key responsibilities**:
Act as the first point of contact for the designated Branches on a daily basis for transaction issues, improve better rate, customer's complaints, cash collection, compliance issues, personal issues etc.
Be jointly responsible for managing staff holiday requests, sicknesses, training, organising the rota for branches, floaters and all other ad hoc duties
Control money exchange daily (transfer currencies, get reports, place transactions etc.)
Prepare and submit payroll to HR for all branches
Manage and support Team Leaders to use CCTV recordings to monitor performance and identify and address issues as needed
Provide coaching, training and support to the Team Leaders to drive branch performance and also the performance of the branch teams
Provide regular updates to the UK Country Manager on ongoing issues and matters that need attention, focus or addressing including staff performance, facilities issues, and other matters as appropriate
Visit branches daily to ensure procedures are maintained and motivate staff to promote branches to the highest level possible
Review branches weekly in terms of marketing assets (window posters, internal posters, marketing collateral etc) to ensure they are up to date and reflective of Small World omnichannel campaigns, local campaigns and agreed sales promotions
Work together with the Team Leaders to research, devise and prepare sales promotions for the branches - present to UK Country Manager for approval

**Essential work skills**:
IT literate, including Microsoft Office and strong Omnex knowledge
Knowledge at Senior Cashier/ Team Leader level
Have excellent communication skills both written and verbal.
Advance Customer Service skills.
Analytical and problem-solving ability
Be able to work independently as well as part of a team
Ability to retain a positive and professional attitude under pressure
Have at least 1-2 years of administrative support experience

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