Complaints, Breaches and Pep Handler

4 weeks ago

St Albans, United Kingdom Outsourced Professional Administration Ltd Full time

**Complaint Handler**: To provide support to the business together with your peers, with handling and the satisfactory resolution of complaints on behalf of client companies and OPAL.

**Breaches**: To administer and allocate all Regulatory and ISO Breaches, ensuring completeness and corrective actions (if any) are recorded. To work with the Compliance Department.

**PEP Screening Administration**:To assist the Compliance Department in conducting the daily PEP Screening and reporting any matches to the Compliance Department.
- minimum 1 - 2 years’ experience within the financial services industry or a customer-service environment
- works to a high standard and continuously seeks opportunities to enhance personal performance, process/systems/service improvements within role
- demonstrates integrity, respect, teaming, leadership and management of handling of all departmental work
- displays ownership, willingness, enthusiasm and flexibility to task completion.
- pays attention to detail, completes tasks in a timely manner and consistently produces quality outputs

Security Awareness - understands basic principles of Data Protection and other forms of protection of data or assets within an organisation

**Minimum Qualifications required upon recruitment - **GCSE standard or equivalent (grade B and above), English and Mathematics.

**Principal Job Objectives**
- Take ownership of the complaints handling process, under the guidance of the Head of Operations and input from the Compliance Department.
- Investigate and manage complaints including drafting final decision letters
- To undertake PEP and Sanctions screening tool and report any matches to the Compliance Department after first filtering out false positives.
- Demonstrate a commitment to the Consumer Duty culture, ensuring fair outcomes for consumers
- Maintain the breach registers and the breach administration system. To work closely with the Compliance Department and respond to any queries they may have.
- To support the Chief Security Officer in ensuring all ISO Breaches are managed and closed within the required timeframes

Support and work in accordance with ISO27001 and other policies and procedures.

**Salary**: From £28,000.00 per year

**Benefits**:

- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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