Middle Office Desk Support

3 months ago

London, United Kingdom Talent Solution TAPFIN Full time

Talent Solution TAPFIN London, United KingdomPosted 30 minutes ago Contract £500 - £642 per day
- Middle Office Desk Support London/ Hybrid£612.16 per Day12 Month Contract - Possible extensions, ideally permanent.Our client are currently seeking experienced Middle Office Desk Support to join their team in the London office/remote working, this contract will be for 12 months with a review to be
- extended or made permanent.- Role Purpose
- This role is within the Rates & Credit Derivatives Trade and Position Management function within MSS Operations and is located in Canary Wharf, London.
- The opening is within the G10 Rates sub-team which is primarily responsible for the trade capture and life cycle management of all G10 Interest Rate Derivative transactions.
- Functions include:
- Timely Trade Capture for Trading and Sales team,
- Real time risk management,
- Trade Data enrichment and repair
- Life cycle event processing,
- Compressions and package processing
- Query management

The team is also:
- Escalation point for Operations teams onshore and offshore.
- Escalation point for Operational issues for FO Business Management, Trading and Sales teams.

This role demands the individual deliver a high level of service. This requires:
- Pro-active engagement with internal and external stakeholders, both regionally and globally.
- Liaison with a variety of teams’ front to back to ensure timely responses to queries & swift resolution of issues.
- Strong communication skills, ability to multi task and work in a pressurised environment and treat all stakeholders with equal respect is essential.
- The individual to have an awareness of the Industry/Regulatory improvements within the Derivatives market, and how that may impact the day-to-day processes.
- A strong risk focus and maintaining a robust control environment.
- The ability to independently identify and drive process improvements, operational robustness and reduce risk
- providing oversight of key operational risk indicators and ensuring appropriate escalation to both sales, trading and operations management where required
- Strong engagement with Technology & Change teams on short/medium terms initiatives, as well as strategic programs.

Principal Accountabilities:

- Key activities and decision making areas
- Impact on the Business/Function
- Creating and leveraging strong working relationships, front to back, regionally and globally, to optimize processes and improve levels of STP, including development of Best Practices with Front Office where appropriate;- Drive the identification and progression of continuous improvement initiatives to improve processes, working with line management and Change Management and Technology;
- Ability to identify risks and issues and escalate appropriately;
- Work within the Operational capabilities framework and values.
- Provide excellent client service both internally and externally.
- Manage day to day relationship with front to back teams, escalating issues as appropriate and working collaboratively to improve processes and the overall control environment.

Customers / Stakeholders
- Front Office, Middle Office, Operations Management, Global Operations Processing and Client service Teams (HUBS and GSC’s), Change, IT, OCRM, External Counterparts, Industry Counterparts, BRCM
- Leadership & Teamwork- Strong team working skills, ability to work closely with and influence a broad range of stakeholders.
- Work cohesively across functional areas and regions and help to strengthen the culture of co-operation.
- Self motivated & organised. Provides clear direction and give justification for decisions made ensuring knowledge is shared and transferred to all team members.

Operational Effectiveness & Control- Controls (both process and project) are key to meeting respective targets. Equally critical to understand BAU processes to ensure control framework is suitably positioned to meet regulatory or industry requirements
- Promptly raise control and process issues with line management, attend weekly controls meetings and provide appropriate feedback on daily KPIs & KRIs
- Working closely alongside Technology and Operations to ensure successful delivery, communicating effectively with the business via governance meetings.
- Ensuring adherence to FIM / Controls

Major Challenges- Working in a changing environment with the global teams in the face of increased regulatory framework and targets, and multiple significant industry & internal initiatives.
- Ability to embrace change and drive improvement.
- A proactive and hands on approach to both high level initiatives as well as day to day processing.
- Minimize operational losses and ensure root cause is understood and appropriate action taken to prevent re-occurrence and all issues are escalated appropriately.
- Understanding multiple systems and regulatory initiatives and their impact on front to back.
- Meet demands of new business and processes via the NPDD and TAP proces

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