Service Coordinator

2 weeks ago

Nottingham, United Kingdom Heronridge Services Nottm ltd Full time

**About us**

Heronridge Services nottm ltd is a small business in Palm Court, NG7 7HU. We are professional, agile and innovative.

Our work environment includes:

- Modern office setting

Previous experience with Joblogic CRM would be beneficial

**Responsibilities**:

- Coordinate services for clients.
- Develop and maintain relationships with clients and service providers.
- Monitor service delivery to ensure quality and timeliness.
- Provide feedback to service providers regarding performance.
- Maintain accurate records of services provided and client information.
- Communicate with clients and their families to ensure their needs are met.
- Ensure that services are in compliance with relevant laws and regulations.
- Logging service calls.
- Arranging site visits for technicians and or sub-contractors.
- Maintaining current customer records using the management software.
- Coordinating the ordering parts for jobs as required.
- Ordering the activities of Sub Contractors where required.
- Ordering Access /Plant equipment where required.
- Preparing and sending small works follow up quotes.
- Maintaining flow of information between Service technicians and clients.
- Extracting Maintenance calls.
- Monitor service and maintenance calls for completion within time.
- Invoicing all service and maintenance related work.
- Auditing all service-related activities making sure outstanding works, or works requiring further works, are completed in a timely manner.
- Equipment parts cost book update.
- General Administrative Duties.
- Add/update site info on IT Systems
- Create/book in jobs on IT Systems
- Check, complete & invoice jobs to include part invoicing where required
- Monitor and respond to customer KPIs & queries
- Populate and program from engineers’ electronic dockets further works actions
- Prepare parts from Stores
- Create service reports

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Palm Court, NG7 7HU: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 01/09/2023
Expected start date: 11/09/2023

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