IT Intern

**About our group**:
The mission of the End User Services organization is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.

**About the role - you will**:
We have an exciting opportunity for an IT Intern wishing to take on an 11-month placement, commencing in September 2023 to join the End User Services Desktop Support team in Springtown.

You will
- Leverage your creativity in solving complex hardware and software issues related to end-user laptop and desktops.
- Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment.
- Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment.
- Gain a general understanding of the Active Directory environment.
- Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with mínimal disruptions.
- Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
- Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow.
- Gain experience with Microsoft SCCM/MECM.

**About you**:

- You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of tickets, problems, or suggestions.
- You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems.
- You have experience using critical thinking skills to identify and resolve technical issues.
- You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems.
- You have a general understanding of computer hardware and software troubleshooting and issue resolution.

**Your experience includes**:

- Previous experience in a customer facing job role (not necessarily in an IT environment)
- ** You will currently be studying a Bachelor’s degree in Computer Science/IT/Software Engineering related degree programme.**:

- Hands-on experience in Information Technology solutions and services.

**Location**:
**This is a Full-Time position working **39 **hours per week, on-site working.. The placement dates are**:

- ** Starting on Monday, 4th September 2023 and finishing Friday, 23rd August 2024**
- **Please note that you must be eligible to live and work in the UK without the requirement to be sponsored by Seagate.**

**Please demonstrate on your Cover Letter or CV how you meet the criteria set out in the job description identified above.**

**Testing may be used as part of the selection process.**

**_

**At Seagate we are committed to building a diverse, inclusive and authentic workplace. To see all vacancies that Seagate has available, please sign up - **Register with our **Talent Network** for career updates and to be considered for future opportunities.**Location**:Springtown, Northern Ireland

Our Springtown site is Derry/Londonderry’s largest manufacturer, **we’re proud that Seagate is a flexible and inclusive place to work**. We have more than 1,600 employees spanning research and development, manufacturing, and other functions.

Here at work, you can grab breakfast, lunch, dinner and snacks at our **subsidized on-site cafe**. Looking for an active break from your workday? We’ve got you covered.

Take a group or individual exercise class during lunch or after work at our **on-site gym**.

Network with your colleagues through the **Young Professionals Network, Women’s Leadership Group, the Carers Café **(for caregivers of individuals with disabilities), Volunteer in the community with our support Join our creative network, which includes a choir, foreign language classes and even a cookery class

Join our Employee Resource Groups (ERG), a voluntary, employee-led community built on a shared diversity identity and/or an appreciation of that identity, open to ALL current employees at Seagate

**See list below of many of our Company Benefits**:

- **
Health **- AXA Healthcare, for employees and dependents, Company sick pay and medical leave, Occupational healthcare service, Employee assistance programmes, Group income protection and On-site gym/ exercise classes / personal trainer.
- ** Work Life Balance **- Annual leave, Flexible working hours, Part-time working, Enhanced maternity pay, Enhanced paternity pay, Bereavement leave.
- ** Finance** - Pension - employer contributory scheme, Life assurance, Employee stock purchase plan, Competitive base pay, Company bonus scheme, Reward and recognition, Empl