Online Trading Assistant

2 weeks ago


Hereford, United Kingdom St Michael's Hospice Full time

**Job description and Person Specification**

**Job title**:Online Trading Assistant

**Spinal Point Range**: 5,6,7

**Hours**: 37.5 hrs per week

**Department**: Retail
- Online

**Location**:St Michael’s Hospice Online Hub, Hereford

**Reports to**: Online Trading Manager

**Job purpose**:To develop additional online trading platforms for St Michael’s Hospice to maximise profits and meet or exceed targets.

**Responsibility Areas**

**Service delivery**
- To ensure a high standard of customer service for online retail
- Lead on the development of additional e-commerce platforms to ensure stock value is optimised and new markets are identified. Platforms could include Vinted/Depop,

Amazon and others as identified.
- Select, research, photograph, and value all goods to showcase stock to its fullest potential
- Describe and display products in an accurate and professional manner, in accordance with the Hospice brand guidelines
- Monitor the pricing of goods sold online to ensure they reach their maximum potential
- Ensure all orders are confirmed and customers communicated with effectively and in a timely-manner.
- Ensure that all sold goods are packaged effectively to ensure minimum losses and breakages
- Ensure that all sold goods are posted within set target time
- Ensure KPIs set are met including stock level targets reached to ensure continuos flow of listings
- To maintain high standards of feedback and top seller ratings on online selling platforms e.g. eBay, Vinted, Depop and Amazon

**St Michael’s Hospice **A registered charity: number 511179

Registered Office: St Michael’s Hospice, Bartestree, Hereford HR1 4HA

**Communication and Teamworking**
- Support volunteers and staff to ensure stock is sorted and identified
- Contribute to the development of online procedures and systems
- Build ongoing relationship with Retail Managers to maximise the value of stock
- Ensure that hospice safeguarding procedures are followed

**Financial Trading**
- Support the management team to ensure that financial targets on income and expenditure are met or exceeded.
- Comply with all financial procedures and reconciliation, including producing weekly reports on sales to management.
- Comply with the Retail Gift Aid scheme and ensure that it is captured and maximised on donation of goods
- Contribute to the set Key Performance Indicators (KPIs), and ensure that they are reached to aid the expansion of the online operation

**Service Improvement**
- Establish innovative new online trading and business opportunities to increase income e.g. Amazon, ABE Books, Depop/Vinted, Shpock, Discogs
- Track listing impressions and click through rates to identify and suggest positive practices/ areas for improvement
- Contribute to forward planning and online sales development.
- Monitor and respond to market conditions tailoring stock mix to opportunities and competitor activity
- Work with the Marketing Team to identify promotional opportunities

**Legislative Compliance**
- Ensure compliance with all Hospice H&S policies and procedures
- Ensure compliance with all relevant Trading Standards
- Adhere to all online trading platform standards, policies, and T&C’s
- Ensure that GDPR is adhered to in all areas

**Person Specification**

**1 - Specialist knowledge and experience**
**Essential**
- Experience and knowledge of online trading activity within a commercial business setting
- IT skills in Microsoft Office, online platforms and the internet.
- Good language skills and attention to detail.
- Understanding of marketing principles in support of business goals

**Desirable**
- Photography experience
- Knowledge of antiques/ specialist / higher value goods/fashion brands

**St Michael’s Hospice **A registered charity: number 511179

Registered Office: St Michael’s Hospice, Bartestree, Hereford HR1 4HA

**2 - Skills and behaviours**
- **Team working**:Fits in with the team. Develops effective and supportive relationships with colleagues. Is considerate towards them and creates a sense of team spirit.
- **Persuasive communication**:Writes and speaks fluently, clearly, and concisely. Adapts own communication style to suit and engage others.
- **Fact Finding**:Knows where to find relevant information. Checks facts and data. Retrieves and absorbs information quickly.
- **Commercial awareness**: Understands the competitive environment and applies commercial principles. Views issues in terms of cost and profits, high level of numeracy including ability to understand, analyse and present income and cost figures.
- **Customer Focus**:Puts the customer first and is eager to please them. Works hard to meet customer needs and respond in a timely manner.
- **Planning and organising**: Organises, prioritises, and schedules activities and resources.

Sets up and monitors timescales and plans.

**3 - Special conditions**
- Possibility of lone working
- A full driving licence would be advantageous to assist in visiting stores across


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