Head of Implementation

2 months ago

Crewe, United Kingdom Radius Payment Solutions Full time

**Position**:Head of Implementation

**Location**: Crewe, CW1 6EG

**Working Hours**: Monday to Friday, 8:30am - 5:00pm

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable **mobility**, **connectivity** and **technology** solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Job Purpose**:
The role of Head of Implementation is really important to us. You will be responsible for expanding upon our installation’s strategy to ensure that our installation and activation activities are centred around right first-time approach and excellent customer experience at all times

This role will support installation, telematics devices and in vehicle dash cams. These will be delivered at large volume (circa 10k installations per month, rising to 25k per month in 5 years) into customer vehicles in the UK, ROI and EU territories.

We would love to welcome you to our Crewe Telematics office where we work from 8:30am to 5pm. You’ll report into our Director of Implementation.

**Your responsibilities day to day will be**
- Manage successful customer telematics deployments and technical work streams from sale to go-live,
- Be responsible for the overall performance of a 5-person implementation team - the quality of delivery, software practices, and personnel development. This team will be line managed by a head of implementation position which is in active recruitment.
- You have been responsible for the delivery of improvements in terms of strategy, systems, processes and training.
- Be responsible for working closely with 3rd party installers to support installation activities for SME customers both in UK and EU regions.
- Deep understanding of large-scale implementations across multiple sites and contracts
- Collaborate with fellow colleagues across the organisation to ensure focus on installation activities is high.

**What do we expect of you?**
- You have real-world professional experience with large-volume implementations.
- Have real world experience or working with, managing 3rd party installation companies.
- You have a record of success in client-facing deployments (where necessary, managing various stakeholder relationships to get consensus on solutions/projects).
- You have the ability to effectively manage priorities, deliver on time, and communicate effectively internally and with customers.
- You are willing and able to hold a level 3 police clearance.
- You have experience managing a team / teams to deliver industry-leading results
- Have an analytical approach to problem solving and issue resolution
- You are a self-starter who wants to get things done, can be relied on, and creates an environment where people can excel with the customer front and centre.

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._

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