Full Time Customer Service Consultant/banking

6 months ago

Southport, United Kingdom KBA FS Ltd Full time

Customer Consultant Role

We have an exciting opportunity within our Southport agency for a self-motivated Customer Consultant who is a team player and will be passionate about delivering excellent service to our customers. If you like people and enjoy delivering a high-quality customer experience, you’ll enjoy working within our agency as a customer consultant.

What You'll Do

As a valued member as a Customer Consultant, you play a crucial role in upholding our commitment to customer satisfaction and excellence. Your dedication and expertise contribute significantly to our firm's reputation for outstanding service.

Your role involves providing unparalleled support to our customers and other team members, ensuring the customers’ needs are met and their interactions with us are seamless.

You will be dealing with customers financial transactions and opening savings accounts on behalf of the Building Society that we look after.

This role is a Full Time position, with the working hours being Monday to Friday 9am to 4:30pm then Saturdays between 9am - 12pm on a rota basis.

Who will you work for?

You will be employed by KBA FS Ltd who have offices in Leigh, Lancashire, Nantwich, Cheshire, Bury and London Bishopsgate. KBA FS Ltd are one of the top, award winning financial advisers in the country and the staff have a passion for financial planning and excellent customer service, helping all clients and customers on the road to financial independence and beyond.

KBA’s ethos is that anyone associated with the company should have a better life because of it. Whether that be employees, clients and customers or the local community. So why not be part of this exciting, growing team who genuinely care about your future and the impact they make on you, the customers and the communities in which they operate.

Skills Required
- A proven track record in delivering a fantastic Customer experience.
- Previous experience of working in customer-facing sales environment.
- Experience of building strong relationships with your customers.
- Financial Services Industry knowledge (desirable, but not essential as training will be provided).
- Good administration & PC skills.
- Excellent team working skills.
- Fantastic communication skills both written and verbal.
- The ability to work with limited supervision.
- Excellent attention to detail.
- The ability to travel to other branches, as and when required.
- GCSE Maths & English or equivalent.

Experience of handling cash is preferable.

You will be entitled to a company pension scheme and also death in service benefits.

So.

If you’ve got a solid background in providing excellent customer experiences and you want to develop a career in an empowering, respectful and supporting business then why not join us?

Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life

**Benefits**:
Pension

25 Days holiday plus Bank Holidays

Staff Events

Supported progression including qualifications where desired

£21,000 - £25,200.00 starting salary depending on experience and progression within the role.

Birthday off

Company events

Company pension

Flexitime

Schedule:
Flexitime

Monday to Friday

Weekend availability

**Salary**: £21,000.00-£25,200.00 per year

Reference ID: FT Southport

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,200.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Southport (required)

Work Location: In person

Reference ID: FT Southport

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