Neighbourhood Officer

*Weekly pay

*Monday - Friday

*Holiday Fund

**MAIN PURPOSE**

To provide a supporting and complementary role to the Patch Manager teams by undertaking an agreed programme of duties tailored to the needs of estates and communities throughout the Area.

To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values as outlined below:
**Our Vision**
- ”Everyone is able to live in an affordable and decent home, appropriate to their needs, in a safe and attractive place.”_

**Our Values**

**MAKING A DIFFERENCE**
- We strive to make people’s lives better
- We put our customers first and deliver right first time
- We build strong partnerships and share great ideas

**FAIRNESS**
- We treat our customers, staff and partners fairly
- We respect diversity
- We work in an open and transparent way

**PASSION**
- We are professional in all that we do
- We strive for excellence
- We look for new, creative, better ways to do things

**EXPERTISE**
- We believe in our people
- We are constantly learning and developing
- We provide strong confident leadership

**Key Responsibilities**

All officers will undertake ‘scheduled’ and unscheduled’ tasks daily and maintain a daily logbook of all activities.
- Estate Management
- Environmental
- Management

**Essential Criteria**

*information will be taken from both sections

1. (i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience

**Or**

(ii) Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience

**Or**

(iii) Can demonstrate three years’ experience in a relevant customer service role or general administrative experience

*Refer to Qualifications Framework for equivalencies

3. Applicants must demonstrate (_to be assessed at interview_)
- Ability to actively listen
- Attention to detail and organisational skills
- Knowledge of a service or product
- Ability to work independently and as part of a team
- Customer focus and empathy
- Conflict resolution skills

4. Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full including with reasonable travel timeframes.

**Salary**: £10.98 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Antrim, County Antrim: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Send over your CV to register you interest