Current jobs related to Helpdesk Administrator - Headington - Recruitment Solutions

  • Helpdesk Administrator

    3 months ago

    Headington, United Kingdom The Recruitment Group Full time

    Our client, a major servicing organisation for one of Oxford’s largest employers, are looking for a Helpdesk Advisor on an ongoing temporary contract. This role forms part of the Helpdesk team in delivering a professional customer care and job dispatch service whilst maintaining confidentiality at all times. **Your responsibilities will be**: - Log...

  • Helpdesk Administrator

    4 months ago

    Headington, United Kingdom The Recruitment Group Full time

    Our client, a major servicing organisation for one of Oxford’s largest employers, are looking for a Helpdesk Advisor on a 4 - 6 week temporary contract with possibility for extension. This role forms part of the Helpdesk team in delivering a professional customer care and job dispatch service whilst maintaining confidentiality at all times. **Your...

  • Helpdesk Operative

    3 weeks ago

    Headington, United Kingdom Boden Group Remote Work Freelance Full time

    Helpdesk OperativeOxfordTemporary Your new company A leading security and facilities management company. Their facilities management services improve the lives of millions of people across the UK, Ireland and the Channel Islands, by creating productive, safe and smooth working environments. Your new role Ensuring all calls are answered within the KPI 97%...

  • Estates Helpdesk Operator

    4 months ago

    Headington, United Kingdom Oxford University NHS Foundation Trust Full time

    To Assign work/jobs to the appropriate engineer, trade or department for all building/engineering help requests when requested. To make initial judgement and prioritise help requests in line with procedures To ensure data input is accurate, paying attention to detail. To respond to customers requests for information regarding outstanding tasks, ensuring that...

  • Estates Helpdesk Operator

    3 months ago

    Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Support the mechanical, electrical and building trades operations and maintenance work across the Trust’s sites as directed by line management. This includes activities that are demanding and/or non-routine, ensuring compliance with Trust safety standards, policies and procedures. To contribute to the effective operation of the Estates Help Desk and the...

  • Part Time Helpdesk Administrator

    3 months ago

    Headington, United Kingdom Recruitment Solutions Full time

    Training will be provided. **Specific duties**: - Receive and process customer requests in a timely manner, monitoring all requests to completion of work in accordance with the service level specification - Ensure the relevant information is accurately logged in to the computer aided facilities management system - Provide callers/departments with task...

  • Technical Support Specialist

    1 month ago

    Headington, Oxfordshire, United Kingdom Senitor Associates Full time £24,000

    Role Overview: As a Technical Support Specialist, you will be responsible for delivering outstanding technical assistance to our clients in a timely and effective manner.Key Responsibilities:User Support: Provide first-line support to users, addressing inquiries and offering guidance through various communication channels, including in-person, phone, email,...

Helpdesk Administrator

4 months ago

Headington, United Kingdom Recruitment Solutions Full time

Our client at the John Radcliffe Hospital are looking for a Helpdesk Admin to join their team on a temp contract for 6 Months. To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing all complaints in a sensitive and efficient manner.

This position is full time working 5 days out of 7 (weekends on a rota basis).
- Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification.
- Ensure that the relevant information is accurately logged into the Computer Aided Facilities
- Management (CAFM) system in accordance with Performance Management System (PMS), to enable the effective transfer of information to the appropriate department for action. Provide the caller / department with a task number.
- Regularly review logged calls on the databases, to monitor progress, identify priority tasks and ensure timely completion.
- Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks.
- Responsible for passing on instructions to facilities staff, recording such action in response to calls, requests etc. Enabling staff to meet the performance targets of the contract.
- Support the co-ordinated response to emergencies in a timely and professional manner.
- **Maintain Confidentiality - the Company and the Trust requires its staff to maintain confidentiality and any disclosure of confidential information outside the proper and recognised course of duty will be treated as a serious disciplinary offence. You are particularly required to note that all information about patients is always to be classified as confidential.**:

- To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
- To comply with the Company's Policies, Management Plans and Procedures.

**Main attributes required**
- Understanding of and ability to deliver good customer service.
- Good written and verbal communication skills.
- High degree of attention to detail.
- Ability to work under pressure and manage conflicting priorities.
- Ability and willingness to work as part of a team

**Desirable**
- Previous experience of in a customer service/call centre role
- Previous experience of using a CAFM system (in this case Maximo)

Shift Pattern:
0700-1500

0800-1600

0900-1700

1200-2000

1300-2100

1500-2300 ( Weekends only)

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: From £11.00 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Administrative: 2 years (required)

Work Location: In person