Service Advisor
2 weeks ago
We currently have an opportunity to join our Aftersales team at Volvo Cars Poole as a Service Advisor.
A key customer facing role you will be responsible for:
- Managing the flow of information between the workshop and the customer, delivering excellent customer service at all times.
- To be the focal point of contact for Volvo customers requiring servicing or repair to their vehicles.
- Qualifying service needs.
- Establishing and understanding an agreement with the customer of the work to be carried out.
- Manage the handover and administration of Customer Service Vehicles.
- Explain the work carried out on the vehicle ensuring customers full understanding and authorisation.
In return:
- 28k salary
- Performance bonus
- Car benefit Scheme (if eligible)
- Life Assurance
- Health Cash Plan
- Annual flu vaccinations on site
- 22 days holiday plus bank holidays
- Team Referral Scheme
- Discounts
A full UK Driving Licence is essential.
**Salary**: £28,000.00 per year
Ability to commute/relocate:
- Poole, BH12 4LY: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
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