Professional Services Consultant

7 months ago


Birmingham, United Kingdom Aptean Full time

Overview:
**Location: Birmingham UK**

Are you ready for the next step in your career? Are you ready to be part of a young and dynamic team? Do you want to work with products which are designed to operate in the cloud and focus on complaint and feedback management? You will be delivering best in market solutions to our customers which will leverage leading technology, concepts and product capability.

Within Aptean, you can offer product consultancy and guide our customers through the journey required to ensure they can deliver the best user and customer experience, while meeting key compliance requirements. If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you

**About the role**

As a consultant within the team, you will be responsible for key activities such as software implementation, solution configuration, system integrations, user training, and user acceptance test support. You will have the opportunity to work with external and internal customers, with other members of your team and one of your key focus areas will be to successfully deploy new customer solutions or enhance existing systems. You will achieve successful outcomes through both individual contribution and by working collaboratively with your direct colleagues and alongside our Sales, Support, SaaS Platform, Product Management teams.

This opportunity will enable you to research and resolve challenges, manage customer expectations and foster long lasting, positive business relationships with our customers. In order to succeed we must work in an orderly way and help each other ensure that for every stage in a customer engagement we have time to prepare for the task, ensure the task is executed and completed smoothly and confidently. Fostering these positive working practices and relationships have been proven deliver many fantastic success stories.

**Responsibilities and Duties**:
When in a project
- Attends project kick off meetings to understand Customer Business Processes
- Guides key customer team members through the setup and configuration of Respond
- Provide customer training
- Provides support and assistance throughout customer testing and Go Live activities
- Attends and feeds into weekly project status meeting
- Ensures project deliverables are handed over to our support team
- Help provide consultancy estimates for customer and sales requests
- Sharing feedback on how we might improve what we do
- Maintaining good industry, business knowledge and product knowledge as is relevant for the Respond product line

**About Aptean**
Aptean is a private equity backed software company that connects companies in specific industries with specialized software solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds with streamlined industry-specific software solutions. That’s why over 4,100+ highly specialized organizations in more than 20 industries and 54 countries rely on us to simplify their everyday operations.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” - TVN Reddy



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