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Senior Income Recovery Officer
3 months ago
Spring Housing Association works with people in need of accommodation and tenancy related support across the West Midlands. We work in conjunction with the private sector and housing associations to provide general needs and specialist services to young people, offenders, refugees, and people who are homeless or at risk of homelessness.
We are looking for an Senior Income Recovery Officer to join our growing team. Primary responsibilities will be to support the Income Recovery Team to deliver a high-quality rent collection, management, and arrears recovery service across Spring - proactively preventing debts from occurring and escalating.
You’ll follow set policies and procedures, whilst assessing our individual customers’ situations and needs to identify ways of adapting our services to achieve the best outcome. Working with both customers and staff, you will be responsible for overseeing customer rent accounts and maximising income through the effective management of current and former customers rent accounts.
This will include:
- Providing advice and information to the team, customers and staff
- Managing the Income Recovery team
- Identifying arrears and trends and creating action plans
- Reporting on cases at all levels in the business
- Supporting with complex Housing Benefit claims
- Handling Section 21 notices
- Hold debt advice workshops with staff and customers
- Liaison with Local Authorities & DWP as necessary
In particular, you will need:
- Knowledge of welfare benefits, housing, tenancy enforcement and arrears recovery
- Understanding of the challenges faced by individuals who have been at risk of homelessness
- Effective interpersonal skills
- Ability to work with customers with a range of different needs
- DBS check required
Due to the nature of the role a driving licence and use of a vehicle is required to undertake site visits and attend regular meetings at the Group’s offices in Birmingham. You will also be flexible with your working hours to meet deadlines where appropriate.
As part of our commitment to making Spring a great place to work, we offer a comprehensive reward and benefits package.
**For further information on how to apply**:
**Job Types**: Full-time, Permanent
Pay: £32,000.00-£34,000.00 per year
**Benefits**:
- Company events
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:
- Management: 1 year (required)
- rent, income, or finance management: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 02/05/2024
