Support & Infrastructure Specialist

7 months ago


Milton Keynes, United Kingdom MetroRod Ltd Full time

**Support & Infrastructure Specialist**
**Franchise Brands**
**Location - Milton Keynes**
**Full time permanent**
**Salary £35-40K DOE + benefits**
**Hybrid**

We are looking for an experienced Support & Infrastructure Specialist for our business, Franchise Brands.

Franchise Brands is an international, multi-brand franchisor focused on building market-leading businesses primarily via a franchise model. The Group currently has a combined network of over 625 franchisees across seven franchise brands in the UK, North America and Europe.

Franchise Brands’ focus is on B2B van-based reactive and planned services. The Company owns several market-leading brands with long trading histories, including Pirtek in Europe, Metro Rod, Metro Plumb, and Filta all of which benefit from the Group’s central support services, in particular technology, marketing, and finance. At the heart of Franchise Brands’ business-building strategy is helping its franchisees grow their businesses: “if they grow, we grow”.

Franchise Brands employs over 700 people across the Group and comprises four divisions as follows:

- Pirtek, a leading European provider of on-site hydraulic hose replacement services.
- The Waste & Water division comprises Metro Rod, Metro Plumb, Filta, and Willow Pumps,
- Filta International which includes Filta North America and Filta Europe
- The B2C division which incorporates ChipsAway, OvenClean and Barking Mad

**What does it entail?**

This is a hybrid role, with presence required at our IT Head Office based in Milton Keynes.

Working as part of Franchise Brands IT Support team the role will support and implement IT functions across the entire group. Acting as an escalation point for IT issues as well as cloud administration and networking. The role will cover most IT functions in some aspect across the entire group including office across the UK and Europe.

**Key responsibilities and accountabilities**:

- Server and cloud administration
- Group wide support and problem management
- Implementing and testing disaster recovery plans
- Assisting and upskilling more junior members of the team
- Patch and security management
- Network monitoring and administration
- Assisting with IT project work
- Change management
- Ensuring the smooth running of the IT function group wide

**What IT experience are we looking for?**

**Essential**:

- Experience in IT support and implementation of Microsoft products
- Azure/cloud experience
- Infrastructure and networking
- Strong customer service
- Microsoft 365 suite

**Desirable**:

- Microsoft/IT qualifications
- Previous support of international locations
- European spoken languages
- Incident management
- Change management
- Kubernetes
- Cyber security knowledge
- Microsoft Intune and Defender

**What do you get?**
- 25 days annual leave - plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform - Sodexo

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- IT support & Infrastructure: 5 years (required)
- Azure: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: MJ1503A



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