Reservations Supervisor

**About the Hotel**

Atrium Hotel Heathrow has a new and exciting opportunity for a Reservations Supervisor. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.

**Job Summary**

**KEY DUITIES & RESPONSIBILITY**
- To supervise and motivate the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals
- To monitor the room availability for the coming months and liaise with the Revenue Manager with regard to the Inventory.
- To conduct and contribute to regular Departmental Communications Meetings and conduct in absence of Revenue Manager as required.
- To ensure that the team is aware of occupancy, overbooking level and daily rates on a daily basis.
- Ensure that all requests for confirmations are carried out daily.
- Ensure that for all reservations taken on the day of arrival Reception is advised
- Ensure that all corporate bookings are displaying the correct rate.
- Ensure that all bookings whose account will be paid for by the company have back-up correspondence, and accounting have been informed timely before checking out.
- Ensure that all Pre-Registration bookings have back-up correspondence.
- To work with the Department Trainer to ensure that all team members are trained on SOP standards and procedures.
- Check all duplicate profiles and merge on a weekly basis.
- Review and action daily reports including: reservations made yesterday, profiles created, rate variance report
- Liaise regularly with the reception team leaders to resolve any queries and to advice of new procedures and practice
- Ensure that the rooms are sold at the best rate, thus maximising hotel revenue.
- Carry refresher training on monthly basis for all team members
- Respond to group enquiries using the rate strategy defined by Revenue Manager
- Action group correspondence
- Enter groups in PMS stating correct follow up dates
- Send groups contracts, follow up to ensure the signed contract is received
- Send group proforma invoices according to the rates contracted
- Follow up on payment to ensure it is received prior to arrival at specified lead days
- Enter group rooming list ensuring all free places are calculated and cut off groups
- Ensure all groups adhere to the cancelation and reduction policies and revenue is recovered for such
- Prepare operations pack and chair operations meeting with relevant departments to communicate weekly groups and requirements
- Check out group invoices ensuring all revenue is captured paying special attention to free place policy and meal prices

**Skills and requirements**
- Exceptional customer care skills.
- Ability to work in a busy environment
- Ability to maintain good working relationships with colleagues across the hotel
- Constantly improve knowledge and show a desire to learn, attend company’s trainings
- Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
- Maintain high levels of enthusiasm and commitment to every task undertaken
- Good communication skills
- Proficiency in English Language is strongly preferred
- Opera PMS and Guestline PMS system experience strongly preferable
- Previous experience in fast paced hotel environment

**Others**
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- To ensure that all employees report for duty punctually wearing the correct uniform/attire, name badge at all times in accordance with the department and hotel grooming standards.
- To ensure that all employees provide a friendly, courteous and professional service at all times.
- To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
- To ensure that all employees have an understanding of and adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel operation.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as required.
- To conduct and contribute to regular departmental communications meetings ensuring objectives are