Customer Service Team Leader

4 weeks ago

Newcastle upon Tyne, United Kingdom Tesco Bank Full time

**General information**:

Job Title
Customer Service Team Leader - Insurance (Motor) - Full Time, Newcastle
Ref #
8310
Location
Newcastle
Department
General Insurance Operation Management 4 - Newcastle
Business Area
Customer Assist - Newcastle
Working time
Full-Time
Date Published
18-07-2023

**Serving our customers, communities, and planet a little better every day.**:
**Team Leader - Insurance (Motor)**

**Location - Newcastle (Office based)**

**Rotational shift pattern (08:00 - 20:00 Monday Friday with one in 5 weekends)**

**Starting Salary: £28,720 + benefits**

**4-month FTC / Secondment**

**Closing Date: 26 July 2023**

**The Opportunity**
Looking for a self-motivated individual who has people at the heart of what they do and a passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are desired key strengths.

**The Role**
- Taking care of c 12 colleagues to ensure they can be at their best to service our customers
- Motivating and developing colleagues based on their individual needs
- Overseeing that the service to our customers is as we expect
- Looking for opportunities to continually improve how we support colleagues and customers in what we do
- Ensuring colleagues follow our policy and process - always meeting our quality expectations
- Continually embedding and developing a positive culture across our teams
- Reviewing and understanding more about what our customers’ needs and how we’re meeting these needs daily
- Committed to building a strong Team and offering support and motivation.

**What you’ll bring**
- Customer Service Experience
- Leadership experience
- Experience of managing and coaching a successful team, with ability to give honest and constructive feedback
- A proven track record of providing and driving excellent customer service
- Evidence of supporting and developing self and others
- Experience of working in financial services is desirable but not essential.

**Skills relevant for the role**:

- Strong communication skills and customer focused
- Excellent time management
- Continuous improvement - identifying opportunities to drive improvement in processes & services
- Completing risk assessment and quality measures
- Ability to learn new systems and processes
- Positive attitude to change.
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

**Why Tesco Bank?**:

We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.

  • Customer Service Team Leader

    1 week ago

    Newcastle Upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are working with a well known business to recruit a Customer Service Team Leader to join their growing team in Newcastle Upon Tyne. **Client Details** Page Personnel are working with a well known business to recruit a Customer Service Team Leader to join their growing team in Newcastle Upon Tyne. This is a great opportunity for somebody with...

  • Customer Service Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom Page Personnel - UK Full time

    Opportunity to join an International leading business within their industry - Competitive Salary! **About Our Client**: Page Personnel are working with a well known business to recruit a Customer Service Team Leader to join their growing team in Newcastle Upon Tyne. This is a great opportunity for somebody with Customer Service Team Leader to take their...

  • Customer Service Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Equans Full time

    **Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: **Temps de travail**: Full-Time - **Equans is looking for a Customer Service Advisor** **to join our team in Newcastle upon Tyne** **on a Fixed term contract** **basis of 8 months. This is a **full time **role working 37.5** **hours per week. On offer is a **competitive salary of...

  • Customer Services Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

    Customer Services Team Leader **Salary**: £28,000 to £30,000 Location: Office-based, Westerhope, Newcastle Working hours: 37.5 hours per week between the hours of 8am and 5pm, Monday to Friday Permanent position Are you passionate about delivering an excellent customer experience? We are looking for a Team Leader to lead and manage the Customer...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months.Based in Newcastle, you will be responsible for coaching and...

  • Customer Service Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months.Based in Newcastle, you will be responsible for coaching and...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Peacocks Medical Group Full time

    Peacocks Medical Group, based in Newcastle upon Tyne and Southampton, is a vibrant and exciting manufacturing business which provides orthotic clinical services and manufactures orthoses and custom-made footwear to clients across the UK. A key partner to a number of NHS Trusts, with service contracts spread from the South Coast to the North East, the...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time €6 - €15

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time €6 - €15

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time €6 - €15

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    1 week ago

    Newcastle Upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    17 hours ago

    Newcastle upon Tyne, United Kingdom NDA Full time €6 - €15

    Job Description Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be...

  • Customer Service Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time €6 - €15

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...