Customer Service Specialist
5 months ago
**Sales and Customer Services Specialist**
**Salary**:Up to £30,000, plus attractive benefits package - 22 days plus bank holidays, holiday buy-back scheme, sick pay, free Friday lunch, cycle-to-work scheme and more
**Location**: Poole (hybrid after probation)
Connect-IT Recruitment is partnered with a unique, growing retail business that is undergoing the start of digital transformation and scaling up.
Are you a dynamic, customer-focused individual with a passion for exceptional service? We are seeking a motivated and dedicated **Customer Services Specialist** to contribute to a growing success by engaging with clients and delivering outstanding customer experiences.
**Main Duties**:
- Internal customer projects (logos, consignments and commercial invoices)
- Understanding the information needed to have logos set up.
- Understanding of consignments, how they work, and the information needed to have the consignments set up, amended or closed.
- Produce commercial invoices in Excel and Word
- Work with suppliers, customers and colleagues alike.
**About You**
- Providing timely responses to customer queries
- Excellent customer experience
- Logging/updating call details and progress
- Data entry experience
- Use of computer systems, Excel skills, PDF and SmartSheet skills.
**Job Types**: Full-time, Permanent
**Salary**: Up to £30,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Poole: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Poole
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