Client Manager
1 month ago
**Client Manager**
Swindon, Wiltshire
**The Company**
Our client creates bespoke software that helps transform businesses, working alongside companies as a strategic software partner to create more efficient, intuitive and robust systems.
They are now seeking a Client Manager to join their friendly, welcoming team on a full-time, permanent basis.
**The Benefits**:
- Salary of £25,000 - £35,000 per annum, depending on experience
- An open, friendly and committed culture
This is a rare opportunity for a client-facing professional from a commercial background to join a close-knit team with big aspirations.
As a key player in a small but growing business, you will discover that this is a team of problem solvers who take a creative, varied and interesting view to help their clients achieve their goals. You’ll have the chance to gain new skills and potentially progresswhilst learning from experts.
**The Role**
As a Client Manager, you will provide relationship management and high-level technical support to clients.
Gaining an understanding of each client’s business requirements, you will liaise with technical services to design and test software solutions, ensuring client satisfaction.
Communicating the value of the project to the customer, you will attend frequent meetings to ensure a well-functioning service, produce strategic plans and identify potential issues before they arise.
Additionally, you will:
- Upsell to existing clients
- Oversee quotes, manage the sales funnel and follow up in a timely way
- Regularly undertake reporting for your client base
- Hold service contract reviews with clients for mutual understanding
- Mentor and train junior Client Managers
This role will include travel to visit clients as needed, sometimes requiring overnight stays.
**About You**
To be considered as Client Manager, you will need:
- Experience in client-facing roles in a commercial environment
- Experience of developing innovative solutions to client challenges, guiding customers in decision making
- Experience of researching the processes required to achieve client needs
- Effective written and verbal communication skills
- The ability to build strong relationships
- An understanding of general business practices, systems and processes
- A full, valid driving licence
Experience of collaborating with technical teams would also be advantageous.
Other organisations may call this role Account Manager, Client Relationship Manager, CRM, Client Liaison Manager, Client Liaison and Schedule Manager, or Client Services Manager.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.
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