Helpdesk Administrator

**Job Description**:
Service Coordinator/Helpdesk Admin - South East London £27/28k
Hours of work: 40 hours per week - Monday to Friday 08.00 till 17.00
My client are a Mechanical engineering company who have been operating for over 40 years providing service, maintenance and breakdown solutions to their end clients.
Job Purpose
The General Administrator/Coordinator supports all aspects of the office including managing customer requests, setting up work for the engineers, ordering and receipting of parts and equipment, managing account queries and supporting the Office Manager, Service Manager and Contracts Manager to ensure the office runs efficiently.
Duties and responsibilities
Support the process for issuing and recording all quotations, ensuring all quotations are sent to customers within target timescales
Support the Service and Contract Managers in scheduling engineers and ensure all works are prepared with parts, job details including access, and accurate client information
Support invoice preparation, recording, filing, ensuring sign-off if required, uploading to client portals if applicable, resolving invoicing queries from customers as and when they occur
Support the Office Manager in managing client accounts, chasing payment and where necessary escalating non-payment to senior management
Support the Office Manager in developing and maintaining all administrative processes and operational policies as required
Ensure all customers are dealt with in a timely and professional manner and that existing customers are communicated with regularly. This will include all invoicing or quotation queries.
Ensure all office systems and processes are fit for purpose, used effectively and support the development of the business
Ensure all health and safety matters including all incidents and accidents including those required by the Health and Safety Executive are accurately recorded and managed
Support the process, in conjunction with the Office Manager, for ensuring the company retains all relevant certifications including preparing for any review or inspection
Work effectively with all members of staff and contribute to the corporate objectives and the development of a strong corporate team approach
Undertake any other reasonable duties as requested by the Office Manager.
Knowledge and skills

Understands and can develop effective audit trails of business transactions and form and communications interview
Excellent customer care skills, telephone skills
Strong IT skills particularly in Office365 products
Able to work effectively with bespoke IT including operational deployment
The Package:
£27,000.00/£30,000.00 per year
20 days holiday
Mobile Phone
Pension