Japanese Speaking Presales Specialist

2 days ago

City of London, United Kingdom Centre People Full time

A leading Japanese IT company is currently looking for a Presales Specialist who can carry out a variety of technical pre-sales (incl design, quote) and co-ordination tasks, to meet or exceed customer requirements.

The Japanese Speaking Presales Specialist will be responsible for completing tasks assigned by the Line Managers, including projects or maintenance contract work, in a professional and timely manner to ensure customer satisfaction.

**TYPE**: Permanent, full-time

**WORKING HOURS**:9:00 to 17:00, 35 hours per week from Monday to Friday

**SALARY**: Up to £45K depending on experience

**START**: ASAP

**LOCATION**:London office

**Presales Specialist Responsibilities**:

- Define requirements, create designs and proposals, provide technical support to Europe's customers
- Outline project plans and update progress of execution, including recovery plans when deemed necessary
- Conduct revenue and profit analysis to increase the company's business
- Identify technology trends in the market and create new products
- Actively drive & manage the technology evaluation stage of the sales process and Proof of Concept, working in conjunction with the sales team as the key technical advisor and presenter of our services
- Coordination with Suppliers to obtain product cost and create new quotations and contracts
- Sales and pre-sales expansion including winning new business opportunities
- Plan and handle presentations to existing and potential customers, third parties and suppliers regarding project plans and progress, products, and solutions
- Organize and lead the project staff, that included their employees, customers, and 3rd party vendors
- Notify line mangers for the issues needing escalation, customer complaints/requirements & new business opportunities
- Attend meetings with customers, 3rd party vendors and other related parties when required
- Travel to groupcompany, customer, and supplier offices throughout Europe as and when required
- Create project documentation, service specifications, technical design, vendor submittals, ad-hoc reports concerning customer issues, etc. as and when required
- Provide skills transfer and training to other engineers and monitoring their development
- Assist technical team in the delivery of bespoke, detailed ICT solutions. As such be responsible for the full lifecycle (scope, design and deployment) that are tailored to the customer requirements
- Evaluate and ensure best-fit solutions for customer requirements, while maintaining best practices
- Support for the end-to-end deployment of services & complex solutions including the creation of detailed instructions and rollout plans for field installation staff
- Support investigations involving the implemented solutions and redesign of installed network devices
- Support maintaining 3rd party vendor certificates and partnerships (e.g. AWS Certified NW - Specialty). Handle ad hoc requests from the line manager and senior management of the company.

**Presales Specialist Knowledge/Functional/Technical Skills/Qualifications**:

- Fluent in English and Japanese (reading/writing/speaking/listening).Strong sense of responsibility, work ethics and reliable time keeping and attendance
- Ability to create proposal and high standard technical documentation, including High & Low Level Design Docs
- Proficiency in maintenance and installation of Network & Server infrastructure. New Tech Knowledge of SD-WAN and IoT etc.A valid CCNP certification or proven hands on experience to CCNP Level (ideally in Switching & Routing or Security) or AWS Certifiednetworking - Specialty
- Proven customer service & facing experience, at all customer levels
- Flexible approach, able to work outside of normal working hours
- Proved knowledge in network and security products (Cisco, Palo Alto and Cato) and in Windows Servers/PCs, VDI, VM
- Basic knowledge in IaaS/PaaS such as AWS, Azure
- Experience in designing and assist troubleshooting and evaluation
- Strong time management/multi-tasking & organisational skills
- Teamwork, promoting company rules & procedures within the organization, and ability to delegate within the team.

**All applicants must have the right to work in Germany as the Company is not able to offer visa support.

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