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Debt Recovery Officer

4 months ago

Abingdon, United Kingdom The Recruitment Group Full time

We are on the lookout for a Debt Recovery Officer to join our well-established client in Abingdon. The pay is between £15.36 per hour. This is a full-time role working Monday to Friday with no weekends.

Our client is the elected body responsible for the most strategic local government services in the county. These services include but are not limited to highways, street lighting, school admissions, health and social care, registrations, blue badges and bus passes

**About the role**:
As a Debt Recovery Officer, you are responsible:

- Review outstanding debts and client case files, use relevant and available information to determine what appropriate action needs to be taken, whilst ensuring team procedures and timescales are met and accurate records of actions are maintained.
- Liaise and negotiate with clients, their relatives, or representatives to ensure payment of arrears, both in writing and by telephone as appropriate
- As required work in conjunction with other departments to expedite the collection of income and resolve ongoing payments difficulties, including attending safeguarding strategy meetings as directed.
- Attend face to face meetings with clients, their representatives, or members of directorates, as required as part of recovery action to facilitate the collection of arrears or resolving client queries. Ensure that meetings are conducted in line with team procedures and risk assessments.
- Manage the team’s Legal Services case book, including liaising with the County Solicitor and Legal Executive over legal requirements in pursuance of debts, fully preparing cases for legal action and monitor ongoing legal action.
- Attend Court on behalf of the organisation when required in pursuance of debts, in an advisory capacity.
- Monitor all Income and Legal Services instalment cases monthly, ensuring that updates are provided to management and case files are updated as necessary.

I am keen to speak to anyone who has experience of working in a credit control or benefit environment.

**We wish you the best of luck in your job search**

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

Pay: £15.36 per hour

**Benefits**:

- Employee discount
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Abingdon: reliably commute or plan to relocate before starting work (required)

**Experience**:

- credit control: 1 year (preferred)

Work Location: One location

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