Senior Customer Service Advisor
3 days ago
**Senior Customer Service Advisor - Guildford**
As a Senior Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and have the necessary tools and resources to deliver great customer service.
**Why work for LKQ Euro Car Parts?**
We are a people-first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn, we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best, and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
**Key Responsibilities**:
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety-first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety-first culture at all times ensuring all retail colleagues complete the relevant E-learning modules.
- Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer-first service through efficient pick-to-manifest times and achieving all service level agreements (SLAs)
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort - creating frictionless processes by ensuring a robust Click & Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best-in-class retail stores to outstanding stock management and exceptional SLAs
**Skills and Experience**:
- Great communication skills - demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best-in-class service to establish customer experience excellence.
- Flexibility of day-to-day tasks to best support the branch with strategic thinking.
**What we can offer you**:
- Pension
- 22 days annual leave
- Hapi-benefits (retail discount) to major retailers, restaurants, local attractions, cinema tickets, holiday discounts, plus much more staff discounts
- Staff discount
- Genuine career progression
- Access to a 24-hour Employee Assistance Programme, offering financial and well-being support
-
Customer Service Advisor
2 days ago
Guildford, United Kingdom Faith Recruitment Full timeCustomer Service Advisor Guildford £22,000 - 24,000 A fantastic company based in Guildford are looking for an enthusiastic and motivated Customer Service Advisor to join their team. The purpose of the Customer Services Advisor position is to be in contact with clients to ensure they are receiving the bestservice and help grow the business. The Customer...
-
Senior Service Advisor
8 months ago
Guildford, United Kingdom Pembrook Resourcing Full timeSenior Service AdvisorPembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.The ideal Senior Service Advisor:Previous experience in a service role is preferredA passion to deliver a high standard of customer serviceAn organised individual who can deal with many...
-
Customer Service Advisor
1 day ago
Guildford, United Kingdom Perfect Placement Automotive Recruitment Full time**Customer Service Advisor** *** - £22,500 + Customer Service Bonuses - Guildford, Surrey Area - Vehicle Dealership. Highly motivated Vehicle Customer Service Advisor Required for Friendly Dealership in Surrey. Our Client is a well-established, expanding Automotive business. They strive to provide excellent service in terms of quality of their work and...
-
Customer Service Advisor
1 day ago
Guildford, United Kingdom Faith Recruitment Full timeCustomer Services Advisor Guildford £20,000 - 24,000 A position has come up to join a brilliant company based in Guildford. Our client are seeking a Customer Services Advisor to join their longstanding team and be extremely passionate about customer services and making sure customers are at the forefront ofyour mind daily. The Customer Services Advisor...
-
Senior Service Advisor
7 months ago
Guildford, United Kingdom Just Recruitment Solutions Full time**Senior Service Advisor Vacancy - Guildford - up to £37k OTE** Experienced Service Advisor - Main Dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for...
-
Service Advisor
7 months ago
Guildford, United Kingdom Service 4 Service Limited Full time**An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...
-
Senior Service Advisor
6 months ago
Guildford, United Kingdom Lookers Plc Full timeOverview: **Guildford Skoda** **Monday to Friday 8am-5.30pm and Saturday on a rota** **Salary: basic £28,000** Lookers Guildford Skoda are recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices, Workshop Controller and our enthusiastic and friendly...
-
Service Advisor
1 day ago
Guildford, United Kingdom Service 4 Service Limited Full time**An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...
-
Customer Service Advisor
1 day ago
Guildford, United Kingdom Halmer Financial Full time**CUSTOMER SERVICE ADVISOR - GUILDFORD - C£23K** My client based on the outskirts of Guildford is looking for a highly professional Customer Service Advisor to join their small friendly team. The hours for this role will be Monday to Friday 8.30am - 5pm with one half Saturday in three, a 1/2 lieu day willbe given for working a Saturday. **KEY...
-
Customer Service Advisor
2 days ago
Guildford, United Kingdom This is Alexander Faraday Limited Full timeAre you looking for a varied customer facing /customer service role? Do you have a passion for customer service? Are you looking for a company that will train and support you into a role, even if you don’t have loads of experience? If so, then it would be worth you reading on Our client is an international manufacturer with a large car service and...
-
Customer Service Advisor
2 days ago
Guildford, United Kingdom Halmer Financial Full time**CUSTOMER SERVICE ADVISOR - GUILDFORD - C£21K** My client is a world leader in their field they focus on helping the clients become the best they can be. The Company is friendly, helpful and committed to working in a professional and positive environment. I am looking for an enthusiastic and motivated Customer Service Advisor to join the newly formed...
-
Senior Client Services Advisor
7 months ago
Guildford, United Kingdom Tide Recruitment Full time**Senior Client Services Advisor** Hybrid working - Regional travel around South East of England Full time, Permanent position £38,000 - £42,000 per annum Summary Tide Partnership is proud to be working with a home health and social care provider who is looking to grow its Sales/Business Development team by recruiting a Senior Client Services Advisor....
-
Customer Service Advisor
8 months ago
Guildford, United Kingdom EVO Group Full time**Customer Service Advisor - Guildford** **Position and Job Overview** We have an exciting opportunity for an experienced customer service advisor to join the team within our Guildford branch. Customer Service is accountable for the operation and administration specifically covering the service given to customers and internal sales teams, ensuring that...
-
Customer Service Advisor
3 days ago
Guildford, United Kingdom Vines Group Full timeA Customer Service Advisor here at Vines Group can often be the first point of contact a customer has with our business. - We are looking for customer service champions who enjoy determining customers requirements, upselling our services and providing a fantastic experience.Key Responsibilities - You will be tasked with maximising our service sales and...
-
Customer Service Advisor
1 day ago
Guildford, United Kingdom ASI Recruitment Full time**Customer Service Advisor** **£28 £30k Basic + Bonus** **Family Business** **Guildford** **_"People who wonder if the glass is half empty or half full miss the point. The glass is refillable."_** **Job Opportunity** Are you a service superhero?! Do you want work flexibility? My client Is looking for a top-quality service advisor to join there...
-
Customer Service Advisor
1 day ago
Guildford, United Kingdom Personnel Selection Full timeDue to staff movement and the continued growth of our prestigious brand we are now seeking an additional Customer Service Advisor for our Central Guildford site to assist the Manager and Assistant Manager in the day to day running of the store whilst atthe same time providing a level of service that exceeds customer expectations. Ideally you will have...
-
Customer Service Advisor
7 months ago
Guildford, United Kingdom Zenopa Full time_A thriving Pharmaceutical company is looking for a dedicated Customer Service Advisor to join their team:_ **Job purpose**: - To provide a high standard of customer service to the portfolio of retail and wholesale customers. - To process sales orders and communicate status with the customer to keep them fully updated. - To accurately process claims &...
-
Service Advisor
3 weeks ago
Guildford, United Kingdom Perfect Placement Full timeService Advisor Up to £32k Basic DOE + Qualifications + £38K OTE and potential to earn much more! 45 hours per week Monday – Friday with Saturday mornings on a rota basisWe are currently advertising on behalf of an Automotive Well-Established Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the...
-
Service Advisor
3 weeks ago
Guildford, United Kingdom CV-Library Full timeService Advisor Up to £32k Basic DOE + Qualifications + £38K OTE and potential to earn much more! 45 hours per week Monday – Friday with Saturday mornings on a rota basisWe are currently advertising on behalf of an Automotive Well-Established Dealership who are currently recruiting for a Service Advisor to assist in their busy Service...
-
Service Advisor
3 weeks ago
Guildford, United Kingdom CV-Library Full timeService Advisor Very competitive basic salary with generous bonus earnings Generous annual leave allowance which increases with years served Working at a very successful dealership with plenty of repeat custom Colleague car plans and cycle to work schemes Family medical care Career progression opportunities within the dealership networkWe are currently...