Maintenance Operative

3 weeks ago

Birmingham, United Kingdom BCOP Full time

**ROLE PROFILE JD/PS**

**JOB TITLE: Maintenance operative (DLO)**

**RESPONSIBLE TO: Property Services Manager**

**RESPONSIBLE FOR: Not applicable**

**PURPOSE**

To ensure **BCOP** deliver an excellent responsive repairs & maintenance service to our tenants. Aiming to meet their expectations with every interaction, communicate effectively with our tenants, team members and any contractors at all times.

**KEY ACHIEVEMENT AREAS**

Carrying out responsive repairs, planned preventative maintenance & void refurbs when required.
- Completing Responsive Repairs first time wherever possible.
- Use of an electronic system and completion of forms and processes electronically.
- Listen and understand the needs of the tenant, effectively always communicating with them to ensure they receive excellent service.

Ensure the Health & Safety related upkeep of all BCOP sites,
- Ensuring a safe environment for residents, employees & visitors,
- Ensuring the security and safe condition of vehicles, plant/tools & equipment
- Liaising with customers and BCOP team members to ensure correct processes are adhered to
- Actively promoting the services of BCOP to customers
- Attend responsive repairs in line with agreed SLAs
- Building an understanding with residents regards to maintenance issues and their concerns
- Producing & maintaining a consistently a high standard of workmanship_

**Brief overview of duties **(indicative and not exhaustive)
- Carrying out planned & reactive maintenance ensuring fixtures and fittings are in good working order.
- Basic electrical works like emergency light checks, changing bulbs & fuses.
- Weekly fire alarm tests.
- Plumbing works such as changing taps, adjusting TMVs, unblocking toilets & basins,
- Carpentry works such as door repairs, lock/door closer repairs & maintenance.
- Painting both internal & external
- Footpath and car park upkeep, jet washing, slabbing, tarmac repairs, pointing of brickwork, patch plastering, grouting of tiles.
- Garden & landscape maintenance such as grass cutting, weeding/spraying, hedge trimming.
- Gutter & roof cleaning keeping them free of debris
- Void refurbishment including rubbish removal,
- Undertake emergency tasks e.g shovelling snow, flood clearance, gritting.
- Van, Tool & ladder safety checks.
- Liaising with contractors that are on site making sure they adhere to health and safety rules.
- Assisting with other members of the BCOP team when required.

May 2023 - David Smith

**PERSON PROFILE**

**Skills and Experience Essential Desirable**

**Education**

Formal trade qualification in any of the following - Carpentry, Plumbing,
Grounds maintenance or associated building trades

Valid CSCS card

H&S qualification such as IOSH

Fire awareness training

Asbestos awareness training

Legionella awareness training

COSHH awareness training

PASMA/IPAF valid accreditation

**Experience / Knowledge**

Understanding and experience of working with an older customer base delivering excellent service

Proven experience of delivering a maintenance service in a commercial, housing or care setting

Experience in using mobile or computer-based maintenance software

A working knowledge of H&S, risk assessments/method statements, working at height & manual handling

Able to demonstrate the following characteristics:

- Team player
- Friendly and helpful
- ‘Can-do’ attitude
- Adaptable
- Proactive
- Flexibility
- Attention to detail.
- Able to work to deadlines

May 2023 - David Smith

**COMPETENCIES**

**Competency Behaviours**

Technical Skills Proven ability to understand and operate within the technical requirements of both the role and the customers

Commercial Awareness Recognising what role own job has to play within the wider organisation, understanding the impact of actions upon the wider business both financially & for property compliance.

Customer Service and Quality Demonstrating a commitment to Customer Service in
Focus all tasks and ensuring that quality standards are consistently met.

Achievement Orientation Evidencing ability and a desire to achieve both work and personal objectives

Critical Thinking Skills Utilising problem-solving tools and techniques, looking at all the options and seeking to identify solutions.
Demonstrating accuracy and detail consciousness in task completion

Planning and Organising Prioritising and planning in order to meet own and others objectives, organising self to ensure service levels agreements are met

Communication Consistently able to communicate appropriately and effectively at all levels in order to meet residents & staff needs are met

**PERSONAL DEVELOPMENT**

BCOP offer opportunities for staff to develop and expand their knowledge and skills & assist individuals with ongoing personal and career development.

May 2023 - David Smith

**GENERAL**

No job description can cover every issue which may arise within the post at various times and the jobholder is expected to carry our duties commensurate with the rol

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