Client Services Specialist

6 months ago

Redhill, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

As today’s diverse workforce have different motivations and lifestyles, there’s no one-size-fits-all option. A good benefits strategy begins by balancing the needs of the business, its people and budget. It’s about digging into the detail and creating a plan that suits our clients’ aspirations, then finding the most cost-effective ways to accomplish them.

Howden are seeking a Client services specialist to successfully achieve this for our clients, all teams need to cross collaborate and contribute to the overall service delivery. This role specifically focuses on the Client Service (Risk) team and how operationally we can underpin and support our client’s needs.

Please not this is a full-time, permanent opportunity. You will be based in our Redhill office and ideally be onsite for 3 days per week on average.

Role Responsibilities:
Scheme Administration:
You will be providing administration and analytical support to consultants and clients to ensure schemes are administered in an accurate and timely manner. This will include a variety of tasks including but not limited to:
- Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.- Monitor insurers’ performance on behalf of clients and challenge insurer at higher level to resolve any issues- Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.- Update all internal systems as per process ensuring we remain compliant.- Ownership of delivery of tasks and proactively manage your workload- Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.- Provide peer review support as necessary.

Policy, Process and Procedures:
- You follow process and best practice that is relevant to your role and compliant with business policy.- You constructively suggest process improvements to deliver workable solutions.- You challenge wider processes in a collaborative way to enable and drive improvements to service whilst ensuring compliance.

Client Focus and Relationships:
- You build strong internal, client and provider relationships based on respect and aligned to our core values.- You will provide exceptional client experience to enable cross and upselling opportunities with our clients, ultimately forging long lasting relationships resulting in high retention levels.- You will work closely with all internal stakeholders within the business to ensure that we collaboratively meet our clients’ expectations.
- Required Experience:
- Demonstrable experience of working in a customer / client delivery capacity, either in an Employee Benefits Consultancy or with an Insurance Provider.-
- A clear understanding of all Group Risk products in the current market.-
- A clear understanding of the Employee Benefits sector and its associated products.-
- CII GR1 qualified, this is preferred but not essential. The business will support you in working towards this.Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best

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