Bereavement Officer

Job description

**Bereavement Officer**

**Permanent, Full Time**

**Oakley Wood Crematorium**

**£21,968 to £27,852 per annum**

**37 hours per week**

This full time (37 hours per week) post is permanently based at Oakley Wood crematorium; a 21-acre site, located in the tranquil ancient woodland setting midway between the villages of Bishops Tachbrook and Wellesbourne. The service also manages cemeteries in Leamington, Warwick, Kenilworth and Milverton. Cremation services take place Monday to Saturday, rota arrangements are to work one Saturday in approx. every four with a corresponding rest day taken during the week.

We are looking to recruit a bereavement officer to perform varied clerical and administrative tasks ensuring bereaved families receive an excellent standard of service for the burial or cremation of their loved one. Working as part of a small and flexible team you will also assist with cremation and chapel duties.

In this post you will be responsible for:

- Performing all necessary checks to burial and cremation paperwork.
- Processing information using bespoke software and producing workflow documents for colleagues.
- Providing a front-line service for bereaved families, members of the public, funeral directors and other service users.
- Operation of cremators and ancillary equipment.
- Providing a front of house bereavement services.
- Overseeing scattering of cremated remains and woodland burials.

The successful applicant will need:

- To have experience of providing services of a sensitive nature, with empathy, understanding and equality.
- A willingness to be flexible around hours and duties, including taking part in a weekend rota (alternative days off are given when working weekends).
- To have high levels of interpersonal skills, tact and diplomacy and a proven record of working flexibly in a team environment.
- Be capable of working in an extremely busy environment with constant interruptions yet maintaining a first-class standard at all times.

In return we offer a supportive environment in an organisation accredited with IIP, flexible working hours, the opportunity of joining a final salary pension scheme and on-going personal training and development.

This post is based at Oakley Wood Crematorium, Bishops Tachbrook, Leamington Spa, CV33 9QP and is not suitable for home or hybrid working.

If you would like to know more about this position please contact, Maureen Houston, Senior Bereavement Officer on 01926 651418.

**Closing date**: Sunday 22nd January 2023.

**Interview dates**: Thursday 26th January 2023 and Friday 27th January 2023.