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Shift Manager

2 months ago

Rushden, United Kingdom Whistl Full time

Has anyone ever told you that you are outstanding at what you do? Are you an organised people-person who can lead from the front?

Is this you?

Working with internationally recognised and market-leading brands, this Shift Manager role will push you to your limits and enable you to grow in capability and confidence.

The Shift Manager runs a part of the operation for the depot for the duration of a shift including all activity relating to the organisation and management of staff, processes, and resources deployed in that area of the depot on that shift.

Your objective is to ensure consistent achievement of the volume, quality, and efficiency targets on a shift-by-shift basis so that Whistl continues to deliver the highest quality, most cost-effective offering for its customers across all products.

**What's involved in this Shift Manager role?**

**Process Management**
- Ensure all volumes and processes are managed within the Service Level Agreements (SLAs) and Safe Operating Procedures (SOPs).
- Oversee all critical processes across the shift, delivering multiple product specifications to SLA.
- Provide guidance and support for the shift supervisors on process, resource, stakeholder, and people management activities.

**Leadership and Management of Staff**
- Communicate effectively with the team in groups (e.g. at daily shift briefings) and one-to-one providing clear and useful information on business, depot, shift, and personal performance.
- Organise tasks and prioritise day to day responsibilities across the shift in liaison with the shift supervisors to ensure activities are controlled effectively and all staff have the relevant training relating to the tasks they have been assigned.
- Manage the attendance, conduct, and performance of staff including (but not limited to) agreeing objectives, reviewing, recognising, and rewarding performance against objectives, and addressing issues of unsatisfactory performance, attendance, or conductin line with policies.
- Provide training and on-the job coaching to support performance improvement and personal development across the shift.
- Deputise for the Operations Manager during periods of absence.

**Cost Management**
- Manage shift resources efficiently in order to maximise cost savings whilst maintaining a high-quality service.

**Customer Focus**
- Develop and maintain a good understanding of the customer base in order to appropriately prioritise and respond to the needs of individual customers.
- Build effective relationships with internal and external stakeholder sharing information with a view to proactively addressing any potential operational issues on shift that might impact on delivery.

**Health and Safety**
- Comply with all Health, Safety, and Environment policies and other relevant regulations ensuring accurate recording and reporting of any incidents, accidents, or near misses.
- Ensure that all staff on shift (including agency staff) are operating efficiently, safely, and with due regard to ensuring quality standards are met, so that customers receive an excellent experience.

**Consumables**
- Manage, record, and report on consumables on shift and respond to any instructions relating to consumable and asset controls as appropriate.

**Benefits**:

- Enhanced annual leave entitlement, starting at 31 days (including public holidays).
- Access to our Prestige Benefits and Rewards Portal.
- Long Service Rewards: both financial and leave based.
- Health cash plan.
- Life Assurance Scheme.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market-leader.

**Essential Skills**:

- Excellent verbal and written communication skills in order to disseminate information appropriately, adapting communication style in line with audience and situation, and communicate effectively with urgency and direction.
- Sound decision-making skills.
- Able to motivate a team of supervisors and effectively prioritise and organise daily and weekly tasks.
- Able to provide KPI data to the Depot Operations Manager in a structured framework with conclusions and suggested improvement plans.
- Up-to-date knowledge and ability to undertake risk assessments.
- Competent user of MS Office (Excel, Word and Outlook) and other IT systems to manage, monitor, and report key performance indicator information.

**About Company** Whistl is the second largest postal provider in the UK with an exciting range of mail, parcels, fulfilment, and logistics services, both in the UK and internationally.

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