Higher Clerical Officer

**The Role**:
We have an exciting opportunity for an Higher Clerical Officer to join our team at University Hospital Monklands. The post holder is required to provide a comprehensive reception and administrative service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service; and other relevant departments to ensure an efficient and effective service provision.

As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.

The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.

**NHS Lanarkshire**:
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

**What we'll need you to bring**:

- Educated to SVQ III or equivalent or Highers or equivalent experience with previous NHS Administrative experience
- Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
- Computer literate and good keyboard skills.
- Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning.
- Knowledge of Confidentiality and Data Protection.
- Knowledge of handling and moving skills.
- Ability to work as part of a team and on own initiative (working alone).
- A knowledge of processes to enable working across a range of systems including outpatient and waiting list systems.
- A knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and re-booking of appointments as requested.
- The ability to multi task at all times ensuring the smooth running of the A&E reception at all times 24/7.
- Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released.
- Understanding and working knowledge of medical terminology.
- Ability to work under constant pressure.

**It would be great if you also have**:

- NHS experience
- Experience of working with the General Public
- Knowledge of Trakcare

**Contract type**:

- Permanent
- Full time
- 37.5 hours

**Location and Working Pattern**:

- This role will be based in A&E Reception within University Hospital Monklands.
- The working pattern for this role consists of Dayshifts, backshifts and nightshifts on a rotational basis

**Looking to find out more?**:
If you’re looking to find out a bit more, then we would love to hear from you

**Why NHS Lanarkshire?**:
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

- A minimum of 27 days annual leave increasing with length of service
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

**Further Information**:
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our informa