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Outpatient Clinic Receptionist

4 months ago

SuttonInAshfield, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Renal
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Part time - 20 hours per week (20 hours per week)
- **Job ref**
- 164-5314090**Site**
- The Mike Cassidy unit
- **Town**
- Sutton in Ashfield
- **Salary**
- £22,383 pro rata
- **Salary period**
- Yearly
- **Closing**
- 05/06/2023 23:59Job overview

An exciting opportunity has arisen within Renal based at the Kings Mill Hospital Campus of NUH for an Outpatient Receptionist.

This post is 20 hours per week over days to be confirmed

The hours will be on the reception rota. This is a permanent post.

Main duties of the job

You must be an enthusiastic and reliable team player, able to work under pressure, have excellent customer service skills, the ability to organise and prioritise your workload accordingly and have excellent written and verbal skills.

Previous work experience in a hospital setting, including an outpatient receptionist/clinic prep would be an advantage but not essential, as well as a clear understanding of confidentiality issues.

NUH has a set of values and behaviours which are summarised in the job description for this post.

Please note an assessment against these values and behaviours will be undertaken as part of theselection process.

Working for our organisation

Renal is a large specialty within the Cancer and Associated Specialists Division. Our main unit is based at Nottingham City Hospital, we also have satellite units at King's Mill Hospital, Lings Bar and Ilkestion Community Hospital.

The speciality is comprised of numerous arms that make-up the wider Speciality, these include, but are not limited to:

- Dialysis
- Home therapies
- Nephrology
- Transplant Surgery

Detailed job description and main responsibilities

KEY JOB RESPONSIBILITIES:

- Print clinic lists from Medway PAS in advance of clinic date and using Medway PAS.
- Reduce and cancel clinics, add patients to the partial booking waiting list.
- Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.
- Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport if necessary.
- Add follow ups to review lists for partially booked.
- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
- Ensure all clinic outcomes are recorded accurately on the day.
- Prepare admin for all clinics.
- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
- Notify Out-patient Co-Ordinator or designated person of any patients who fail to attend appointments who will take necessary action in line with departmental and/or Trust Policies.
- Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.
- Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately dressed when on duty.
- Undertake any other duties, which may reasonably be required.
- Ensure RTT patient data is accurate at all times.
- Alert Outpatient Co-Ordinator of clinic capacity issues as they arise.
- Able to travel across sites when necessary.

Please see attached job description and person specification for further details regarding this vacancy

Person specification

Training & Qualifications

Essential criteria
- Educated to O'Level, GCSE or equivalent including Maths and English
- Experience of Microsoft Packages

Desirable criteria
- To possess 5 GCSE A-C passes including English & Maths or equivalent

Experience

Essential criteria
- Proven general office experience
- Customer Service Skills
- Experience of Team Working

Desirable criteria
- Experience of clinic reception work
- Knowledge of hospital IT systems eg: Medway PAS, Notis
- 18 week RTT Knowledge and experience

Communication skills

Essential criteria
- Provide the general public with advice regarding outpatient attendances
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships

Analytical & Judgement Skills

Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquiries
- Understand the importance of confidentiality
- Work within Trust Policies and guidelines

Planning & Organisation

Essential criteria
- Evidence of planning and organising of routine tasks
- Able to plan/organise own time and prioritise own tasks
- Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice

Physical Skills

Essential criteria
- Be able to