Out-of-hours Refuge Concierge

WEST MERCIA WOMEN’S AID

[Charity No 1078496]

**OUT-OF-HOURS REFUGE CONCIERGE**

**West Mercia Womens Aid are seeking to recruit for a Concierge (working evenings and weekends) to maintain and protect the safety and security of our refuge and provide appropriate housing management and safety and security for refuge residents.**

**Hours of Work**:
Hereford
- 37 hours

The rota is currently on a 3 week rolling system, weekday shifts are between the hours of 4pm and 12pm and weekend shifts are 9-5pm.

**We are looking for someone who..**
- Has experience of the management of properties in multi-occupation
- Can deal calmly and effectively with emergency situations and services
- Is committed to the values of empowerment and equality
- Has experience of working as part of a team to improve outcomes for the vulnerable

**You should have knowledge and understanding of..**
- Basic security systems
- Utilities eg heating, lighting, water
- sufficient to identify the source of malfunction and to call out the appropriate support services
- Management of housing and tenancy agreements
- Domestic abuse issues and the needs of those affected by it
- Safeguarding children, processes and practice

**Your role will include..**
- Maintaining and protecting the safety and security of Refuge and its residents, out of normal office hours
- Being a first point of call when dealing with emergencies, e.g. fire, medical, police etc and to manage and escalate with regards to such emergencies appropriately to ensure that action is taken to prevent damage to the premises and ensure the safety and well-being of residents
- Maintaining an effective ongoing relationship with the Police and other emergency response services, as appropriate.
- Monitoring and supervising visitors whilst entering refuge.
- Providing a concierge service to residents, staff and other visitors in a professional and friendly manner
- Answering telephone calls, transferring callers and taking messages as required.
- Contributing to monthly health & safety scheme inspections & issues resolution and maintaining computerised records of all checks and actions.
- Reporting and recording all issues relating to the Health, Safety and Welfare of the residents to the appropriate staff.
- Implementation of fire policy
- Dealing with manual and computerized records and monitoring CCTV screens.
- Carrying out minor repairs and maintenance tasks e.g. changing light bulbs in communal areas, assisting residents who are unable to complete their own routine tasks.
- Undertaking domestic duties including cleaning in offices and communal areas.

**An understanding of the importance of maintaining professional boundaries is essential in this busy role.**

**IF YOU HAVE RELEVANT EXPERIENCE, TRANSFERABLE SKILLS AND A KNOWLEDGE AND UNDERSTANDING OF DOMESTIC ABUSE ISSUES AND THE NEEDS OF THOSE AFFECTED BY IT, WE WOULD LOVE TO HEAR FROM YOU.**

**Interviews: TBA**

[Charity No 1078496]

Reference ID: ConH08/22

**Job Types**: Full Time

**Salary**: £21,973.40 per year FTE

**Job Types**: Permanent, Full-time

**Salary**: £21,973.40 per year

**Benefits**:

- Casual dress
- Company pension
- Sick pay

Application question(s):

- Please outline why you want the role and how your experience has prepared you for the role?
- What is your understanding of domestic abuse? Who and how does it impact people?
- WMWA are committed to equality and diversity. How would you ensure you were inclusive in your approach to work?

Work Location: One location

Reference ID: ConH08/22