![Retain Automotive](https://media.trabajo.org/img/noimg.jpg)
Customer Engagement Specialist
4 weeks ago
**About Us**
At Retain we know that customer engagement is one of the biggest reasons why customers come back to your dealership and not elsewhere. We engage with franchised main dealerships to increase retention, loyalty and sales by contacting finance customers at the right times and re-introduce them to the dealership.
Our customer engagement team contacts customers throughout their agreement, giving quality information and guidance, and at the optimal time, we will book them an appointment to meet a sales executive to renew their agreement. Whilst we contact your existing customers, your sales executives will have more time to secure new deals and forge the beginnings of a new customer relationship. From day one of a customer’s agreement to the day they sit back down at the dealership to discuss their next vehicle - we are there every step of the way.
**About the role**
- As a Customer Engagement Specialist you will Achieve your set targets set each month / quarter
- Full understanding of products, process, and strategy. Keep an up-to-date product knowledge of the brands and vehicle manufacturers we work with is a benefit
- Engage with dealer customers and partners, ensuring you understand all existing processes and new requirements
- Report and agree weekly your own performance stats to your line manager
- Ensure the Retain System, Dealer Leads System & CRM Systems are kept updated with all communications.
- Ensure you check each dealer’s specific requirements prior to starting work on their account, opening hours, virtual appointments etc.
- Proactively manage the leads in Retain ensuring that all leads are completed in the agreed dealer and brand time frames
- Ensure all customers are contacted 3 times within the agreed time frames in line with group policy.
- Ensure you make 7 Outbound calls per hour to the existing customer base with the emphasis on making a dealer appointment with each customer your successfully speak with.
- Ensure all outbound and inbound calls/contacts are 100% compliant in line with Retain Automotive and Brands Minimum Standards.
**About you**
You will be someone with a passionate advocate for learning and development and always staying informed about new trends. You are skilled in building relationships, communicating effectively, and influencing at all levels with a proactive, pragmatic, and hands-on manner.
You are a creative thinker and effective problem solver who is highly organized with meticulous attention to detail. Exceptional planner, adept at managing multiple projects and deadlines and maintains composure, clarity, and focus in challenging and changing situations who is willing to challenge and be challenged in the pursuit of success.
**Application**
Prior to starting, please ensure you have all the relevant information to hand. Take time to review the Job Description pack above as the shortlisting will be carried out with this in mind.
**Job Type**: Part-time
Pay: £14,289.00-£14,782.00 per year
**Benefits**:
- Casual dress
- Free parking
- On-site parking
Schedule:
- Day shift
- Flexitime
- No weekends
Work Location: In person
Application deadline: 30/04/2024
Reference ID: H24
Expected start date: 01/06/2024
-
Customer Engagement Specialist
1 month ago
Harleston, United Kingdom Retain Group Full time**Closing Date**: 4th January 2024 **Employment Type**: Part Time **Hours Per Week**: 30 **Employment Type**:Harleston **Reporting To**: Senior CustomerEngagement Specialist **About Us** At Retain we know that customer engagement is one of the biggest reasons why customers come back to your dealership and not elsewhere. We engage with franchised main...
-
Customer Engagement Specialist
3 days ago
Harleston, United Kingdom Retain Group Full time**Closing Date**: 4th January 2024 **Employment Type**: Part Time **Hours Per Week**: 24 **Location**:Harleston, Norfolk **Reporting To**: Senior CustomerEngagement Specialist **About Us** At Retain we know that customer engagement is one of the biggest reasons why customers come back to your dealership and not elsewhere. We engage with franchised main...
-
Customer Engagement Specialist
3 weeks ago
Harleston, United Kingdom Retain Automotive Full time**About Us** At Retain we know that customer engagement is one of the biggest reasons why customers come back to your dealership and not elsewhere. We engage with franchised main dealerships to increase retention, loyalty and sales by contacting finance customers at the right times and re-introduce them to the dealership. Our customer engagement team...
-
Harleston, United Kingdom Retain Automotive Full timeA unique opportunity has arisen to join a rapidly expanding team specialising in the management of finance agreements within the automotive sector. Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking You must have previous leadership, customer service...
-
Audi Customer Engagement Specialist
1 week ago
Harleston, United Kingdom Retain Automotive Full timeWe have the following hours available: - Monday to Friday 35 to 40 Hours Per Week Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking. You must have previous customer service experience (car sales, retail or insurance would be ideal) a great telephone...
-
Volkswagen Customer Engagement Specialist
1 week ago
Harleston, United Kingdom Retain Automotive Full timeWe have the following hours available: - Monday to Thursday or Tuesday to Friday - 24 Hours Per Week (flexible start time) Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking. You must have previous customer service experience (car sales, retail or...
-
Temporary Customer Engagement Specialist
1 week ago
Harleston, United Kingdom Retain Automotive Full timeWe have the following hours available: - Monday to Friday (Flexible Days) - 25 Hours Per Week (flexible start time) - Temporary Contract 8 to 10 weeks Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking You must have previous customer service experience and...
-
Motorcycle Customer Engagement Specialist
7 days ago
Harleston, United Kingdom Retain Automotive Full timeWe have the following hours available: - Monday to Saturday 35 to 40 Hours Per Week Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking. You must have previous customer service experience (car sales, retail or insurance would be ideal) a great telephone...
-
Part Time Customer Engagement Specialist
7 days ago
Harleston, United Kingdom Retain Automotive Full timeWe have the following hours available: - Weds to Friday 18 to 24 Hours Per Week Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking. You must have previous customer service experience (car sales, retail or insurance would be ideal) a great telephone manner...
-
Customer Engagement Specialist 30 Hours
7 days ago
Harleston, United Kingdom Retain Automotive Full timeWe have the following hours available: - Monday to Friday - 30 Hours Per Week (flexible start time) Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking. You must have previous customer service experience (car sales, retail or insurance would be ideal) a...
-
Bicycle Specialist
2 weeks ago
Harleston, United Kingdom Lings Motor Group Full timeBicycle Specialist Wanted! **Responsibilities**: - Sales: Greet customers, assess their needs and provide expert recommendations on bikes and accessories. Close sales and ensure customer satisfaction. - Technical support: Assemble, maintain and repair bikes, as well as diagnose and resolve technical issues on all bikes, including eBikes. (Cytech...
-
Sales Support Specialist
3 weeks ago
Harleston, United Kingdom Retain Automotive Full timeWe have the following hours available: - Monday to Thursday 6 hours per day Our office is based in Harleston, near Diss in a converted railway station less than 5 minutes walk from the town centre. There is free on site parking. You must have previous customer service experience a great telephone manner and be comfortable using various CRM platforms and...
-
Maintenance Assistant
2 months ago
Harleston, United Kingdom Priory Healthcare Full timeRichmond House and Lombard House are specialist learning disability rehabilitation unit which provides eight beds for females (Richmond) and nine beds for males (Lombard) with a history of offending/challenging behaviour, who have learning disabilities and other conditions including autistic spectrum disorders (ASDs), personality disorders and mental...
-
Shop Keeper
3 weeks ago
Harleston, United Kingdom HARLESTON LOCAL STORE LTD Full timeMake sure the store is safe, legal, and operational - you’ll manage and optimise your store’s commercial performance, recruit new team members, and manage HR processes, and make sure the environment is safe for customers Embrace change - you’ll lead change activities in-store, supporting your team to deliver and embed new ways of working, and using...
-
Bank/casual Healthcare Assistant
3 days ago
Harleston, United Kingdom Priory Healthcare Full time**WE ARE LOOKING FOR TALENTED PEOPLE LIKE YOU!!**: Knowing that you’re making a difference to people’s lives is rewarding in itself. But our many roles offer much more than that. As well as helping you grow and develop your talent, we want you to feel proud of where you work and what you do. Priory Healthcare provides quality, specialised treatment and...
-
Warehouse Operative
6 days ago
Harleston, United Kingdom Kombat UK Full timeKombat UK is one of the UK’s leading importer and manufacturer of military and tactical equipment and clothing. We are the official suppliers for SO2 & SO3 Command (MOD), numerous police forces and over 1000 retailers across the UK and Europe. Kombat UK has an exciting opportunity to join our warehouse team at our primary distribution site in Harleston,...
-
Warehouse Operative
1 week ago
Harleston, United Kingdom Kombat UK Full timeKombat UK is one of the UK’s leading importer and manufacturer of military and tactical equipment and clothing. We are the official suppliers for SO2 & SO3 Command (MOD), numerous police forces and over 1000 retailers across the UK and Europe. Kombat UK has an exciting opportunity to join our warehouse team at our primary distribution site in Harleston,...
-
Dynamics CRM Architect
3 days ago
Harleston, United Kingdom Clarion Housing Group Full timeHybrid / Flexible London: £66,038 to £90,802 per annum National: £60,076 to £82,605 per annum 36 hours per week - flexible options considered Permanent Ready to take your career to the next level? Our team is growing, this is your chance to be part of something exciting! As our Dynamics CRM Architect, aligned to Housing Association...
-
Relief Pharmacy Dispenser
3 days ago
Harleston, United Kingdom Boots Full timeSummary Job Reference: 229956BR - Job Reference: 2 2 9 9 5 6 B R Harleston, Norfolk Permanent 37.5 Hours If they are able to travel to ensure to fill cover over Suffolk. **The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.** **The importance of your role.** Fantastic customer care is at the heart of...
-
Relief Pharmacy Dispenser
2 weeks ago
Harleston, United Kingdom Boots Full timeSummary Job Reference: - 229956BR Harleston, Norfolk Permanent 37.5 hours per week If they are able to travel to ensure to fill cover over Suffolk. **The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.** **The importance of your role.** Fantastic customer care is at the heart of everything we do, and as...